Aramex European Express

Frequently Asked Questions

• I am a small business, can I make use of your cheap shipping?

  We help small businesses save on the cost of shipping packages and allow them to benefit from our cheap rates, without the need of having a large and constant volume of packages to send. We offer discounts on economy couriers as well as expedited services. 

  We help our small businesses and retailers get multiple shipping prices as we offer bulk shipping tools, perfect for getting prices for several packages at once. 

  You can send multiple parcels with different carriers to different destinations no matter where you live. We are adding new carriers all the time, to provide you with more choice for the next time you have a package to send.

  We can provide you with a service that can be collected from your home or work address, or if you prefer you can also drop off at a local Post Office depending on what service you choose to book.

  In the world of eCommerce, quick delivery, full tracking, and additional protection cover are essential so we provide all of these to customers who book a courier company via the Parcel Monkey marketplace. 

  Learn more about how we can help your small business.

   

  Still need help?

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• How do I get my shipping label for my package?

  A package won’t get very far without the very important shipping label, or labels. Some of our services come with two shipping labels, such as DHL eCommerce. These both must be attached, one to get your package to a central sort location, and another to your final delivery address. 

  It is essential that you print them out from your Parcel Monkey account when you have made a booking and attach them securely to the package so that the couriers handling the item know where to deliver the item to.

  When you place an order using our shipping calculator, it doesn’t matter which courier you select, a label will be provided, the same as for Drop Off services. 

  To find your shipping label once you have booked, just got to My Account > Orders and from there you will able to print it out.

  We will also email a copy of the label over if you haven’t accessed it from your account.

  For further information about shipping labels and customs documents read more here.

  Still need help?

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• Can I send clothes via courier?

  Packages that contain clothing are booked in everyday via Parcel Monkey, as shippers look to save money on sending clothes all over the globe. Our shipping calculator will find you the best prices around with well known and trusted couriers, who provide a quality delivery experience.

  We help not only individuals but small online businesses too that are selling clothing online and ship to their customers all around the globe. Some even use our cheap international shipping for handling returns as well.

  Other customers are only shipping within one country and make the most of our affordable Domestic services whilst other people use us to send old clothes to friends or family who live overseas and choose a more economically priced courier such as DHL eCommerce. 

  Clothing is generally sent with no problems, but be sure to list all the items you are sending on any customs documents. Rather than just putting clothing on a customs form, if one is required for your package, you should for example list the package contents as ‘3 blue shirts’, rather than ‘men’s clothing’.

  Some countries also do not accept second hand clothing, so check before you ship that your package is okay to send with the relevant customs department. Also some customers send belongings altogether in a suitcase for example, so ensure no aerosols or liquids are sent.

  We offer further advice on shipping clothes here.

  Still need help?

  Ask a general question Report an issue with an order