Aramex European Express

Frequently Asked Questions

• I am a small business, can I make use of your cheap shipping?

  We help small businesses save on the cost of shipping packages and allow them to benefit from our cheap rates, without the need of having a large and constant volume of packages to send. We offer discounts on economy couriers as well as expedited services. 

  We help our small businesses and retailers get multiple shipping prices as we offer bulk shipping tools, perfect for getting prices for several packages at once. 

  You can send multiple parcels with different carriers to different destinations no matter where you live. We are adding new carriers all the time, to provide you with more choice for the next time you have a package to send.

  We can provide you with a service that can be collected from your home or work address, or if you prefer you can also drop off at a local Post Office depending on what service you choose to book.

  In the world of eCommerce, quick delivery, full tracking, and additional protection cover are essential so we provide all of these to customers who book a courier company via the Parcel Monkey marketplace. 

  Learn more about how we can help your small business.

   

  Still need help?

  Ask a general question Report an issue with an order

• How do I get my shipping label for my package?

  A package won’t get very far without the very important shipping label. You can print these out from your Parcel Monkey account or from the shipping confirmation email.  To find your shipping label once you have booked, just got to My Account > Orders and from there you will able to print it.

  It is essential that once you have printed them out that you attach them securely to the outside of the package so that the couriers handling the item know where to deliver the item to and can scan them with no issues. 

  For further information about how you should attach the shipping labels have a read of our guide.

  Some of our international courier services come with a label that only has a US address on such as DHL eCommerce. This label will ensure your package is shipped to the sorting facility operated by our courier partners who will then scan in your package and attach the international label before they post it overseas. 

  When you place an order using our shipping calculator, it doesn’t matter which courier you select, a label will be provided, the same as for Drop Off services. At the moment we do not offer a service where labels are provided by the courier, so you will require a printer to book with Parcel Monkey. 

   

  You can also find your Customs Documents for international shipping in the same places and these also need to be attached to the outside of the package before you ship it. 

  Still need help?

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• Can I send clothes via courier?

  Packages that contain clothing are booked in every day via Parcel Monkey, as customers look to save money on sending clothes all over the globe. Our shipping calculator will find you the best prices around with well known and trusted couriers, who provide a quality delivery experience.

  We help not only individuals but small online businesses too that are selling clothing online and ship to their customers all around the globe. Some even use our cheap international shipping for handling returns as well.

  Other customers are only shipping within one country and make the most of our affordable Domestic services whilst other people use us to send old clothes to friends or family who live overseas and choose a more economically priced courier such as DHL eCommerce. 

  Packaging Clothes

  Clothing is generally sent with no problems especially if it is being sent inside a country but it is important that when shipping clothes they are packaged and labelled correctly. Suitcases are often used to send clothes in so make sure they are not overfilled and that any handles are taped down and can't open up during transit. Suitcases with wheels can also be troublesome for the courier systems and can be damaged by the automated sorting machines so we advise sending clothes in a box. 

  The other common problem is shipping labels coming off suitcases in transit which can mean a delay in delivery or the items being lost. You should double up any tape holding the shipping labels in place or add the details into a luggage tag if the suitcase has this. We also advice printing an extra label and putting in the suitcase or bag. Parcel Monkey or the courier partner will not be liable for loss or damage to incorrectly packaged items. Please take the time to package your box or suitcase correctly and read our packaging advice before shipping. 

  Customs and Prohibited Items

  Firstly before shipping clothes internationally, check used clothes are not prohibited. For instance, some islands in the Caribbean have restrictions on used clothing being shipped. Please note you should provide a local contact number for the recipient in case any Customs Duty is owed and needs to be paid by the recipient before the package can be delivered. 

  Be sure to list all the clothing items you are sending on any customs documents. Rather than just putting clothing on a customs form, if one is required for your package, you should, for example, list the package contents as ‘3 blue shirts’, rather than ‘men’s clothing’. This form should be attached to the outside of the package in a clear wallet or envelope marked 'Customs' and be securely attached so they do not come loose much like the shipping label. 

  No aerosols or liquids should be sent, nor food, batteries or anything flammable. Sending items like this will see your suitcase or box held and delayed, potentially even returned at the sender's expense. 

  We offer further advice on shipping clothes here. 

  Still need help?

  Ask a general question Report an issue with an order