Restricted & Prohibited Items

Before you ship your package, please take time to read our restricted and prohibited items list.

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What items should not be sent by courier?

There are some items that should not be sent by mail or courier services. These items are classed as ‘prohibited’ and include goods that are dangerous, illegal, counterfeit, stolen or prohibited from transportation under federal or state law.

It’s the shipper’s responsibility to comply with import and export regulations and laws, so before you ship, you should ensure that your item is not prohibited from transportation, either in the origin or destination country.

There are also certain goods that require a license for transportation and these should not be shipped via any of our courier partners. This includes (but it is not limited to) cannabis, cannabis derived products, tobacco, tobacco derived products and alcohol.

All packages are subject to inspection and our courier partners reserve the right to refuse items that are prohibited from transportation.

For a full list of prohibited items, please check our restricted and prohibited items list.

What’s the difference between restricted and prohibited items?

Prohibited items

Items that are classed as prohibited should not be shipped under any circumstances. Generally, a prohibited item is something that is dangerous or illegal. Liquids are also prohibited and should not be shipped.

Restricted items

Items that are classed as restricted, can be shipped, but will be carried on a no-compensation basis. This means the item is not eligible for protection cover so the shipper will not be able to make a claim in the event of loss or damage. Personal effects are classed as restricted.

Restricted and prohibited items list

The following list of items (and items similar in content or description) may not be accepted for carriage by our courier partners or may be carried on a no-compensation basis.

Item
Key
  • Alcohol

    Alcohol, Beer, Champagne, Liqueurs, Spirits, Wine

  • Animal Feed

    Animal Food, Animal Treats, Pet Food, Pet Treats

  • Animal Products, Furs, Ivory and Skins

    Animal Byproducts, Animal Products, Bovine Semen, Fur Clothes, Fur and Skins, Furskins, Ivory, Leather

    • Prohibited for international shipments only
    • No compensation for items valued over USD 150.00
  • Animal or Human Remains

    Deceased Animals, Human Ashes, Preserved Animals, Stuffed Animals, Taxidermized Animals

  • Animals
  • Appliances (Commercial and Domestic)

    Refrigerators and Freezers, Tumble Dryers, Washing Machines

    • Prohibited for international shipments only
    • Carried on a no compensation basis
  • Archery Equipment

    Bow and Arrows, Crossbow

  • Artwork and Antiques

    Collages, Collectibles, Display Cases, Drawings, Engravings, Frames, Lithographs, Paintings, Prints, Replicas, Sculptures, Stamps, Statues, Works of Art

    • Carried on a no compensation basis
  • Asbestos
  • Audio Equipment

    Amplifiers, Audio Components, Loudspeakers, Microphones, Speakers

    • Carried on a no compensation basis
  • Automotive and Boating

    Air Bags, Boat Engines, Car Bumpers, Car Doors, Car Engines, Car Seats (excluding Child Seats), Outboard Engines, Outboard Motors

    • Carried on a no compensation basis
  • Batteries

    Any Items Containing Batteries, Battery

  • Bicycles (unboxed)
  • Blades and Knives

    Knives, Mechanical Cutting Blades

  • Bodily Fluids and Samples

    Animal Blood, Blood, Bodily Fluids, Bovine Semen, Human Blood, Medical Samples, Tissue Samples, Vaccines

  • Cannabis Oils

    CBD, Cannabidiol, Epidyolex

  • Cellular Phones

    Apple IPhone, Mobile Phones

    • No compensation for items valued over USD 350.00
  • Ceramic Products
    • Carried on a no compensation basis
  • Charcoal
  • Computers, Servers, Laptops, Tablets

    Apple IMac, Apple IPad, Apple Mac Desktop, Apple Powermac, Apple Watch, Computer Servers, Computers, Laptops, Tablets

    • Carried on a no compensation basis
  • Cosmetics

    Cosmetics, Make-up, Nail Polish, Nail Varnish, Toiletries

    • Prohibited for international shipments only
  • Dangerous Chemicals, Rare Earth Metals and Radioactive Elements
  • Deodorant

    Antiperspirants, Body Spray, Deodorant Spray

  • Digital Cameras and Video Cameras
    • Carried on a no compensation basis
  • Documents

    Certificates, Contracts, Drivers Licences, Forms, Licences, Passports

    • No compensation for items valued over USD 15.00
  • Drone Aircraft

    Drones

    • Prohibited for international shipments only
  • Electronic Cigarettes

    E-Cigarettes, E-Liquids, Vape, Vape Pens

  • Explosives

    Explosive Materials, Explosives, Fireworks, Pyrotechnics

  • Food
    • Prohibited for international shipments only
    • Carried on a no compensation basis
  • Furniture

    Freestanding Furniture, Un-boxed Furniture

    • Carried on a no compensation basis
  • Glass, Lenses and Mirrors

    Any Item With Glass Components, Glassware, Lenses, Mirrors

    • Carried on a no compensation basis
  • Headphones

    AirPods, Beats, Headphones, Wireless Headphones

    • Carried on a no compensation basis
  • Hover Boards

    Hoverboards

  • Lighters
  • Liquids

    Creams, Fluids, Gels, Jelly, Mineral Water, Non-Alcoholic Beverages, Pastes, Vinegar, Water

  • Magnets

    Electro Magnets

    • Prohibited for international shipments only
    • Carried on a no compensation basis
  • Medical Equipment

    Medical Machines, Medical Testing Equipment, Medical Testing Supplies, Needles, Syringes

  • Medicines, Pharmaceuticals and Supplements
  • Mineral Fuels
  • Money
    • Carried on a no compensation basis
  • Musical Instruments
    • Carried on a no compensation basis
  • Nuclear Reactors
  • Paint
  • Perfumery

    Aftershave, Cologne, Eau de Cologne, Perfume

  • Personal Effects

    Household Goods, Personal Items, Used Goods

    • Carried on a no compensation basis
  • Personal Protective Equipment
    • Prohibited for international shipments only
  • Plants and Trees
  • Precious Stones and Metals
    • No compensation for items valued over USD 150.00
  • Pressure Vessels

    Aerosol Containers, Boilers, Compressed Air, Compressed Gas, Compressed Gas Containers (Aluminium), Empty Gas Cylinders, Empty Pressure Cylinders, Pressurised Cylinders, Spray Cans

  • Printer Cartridges

    Ink Cartridge, Inkjet Cartridge, Toner Cartridge

    • Prohibited for international shipments only
    • Carried on a no compensation basis
  • Printers and Fax Machines

    Copy Machines, Facsimile Machines, Photocopiers, Printers

    • Prohibited for international shipments only
    • Carried on a no compensation basis
  • Segways
  • Sheet Materials

    Sheet Metals, Sheet Plastics

    • Carried on a no compensation basis
  • Solar Panels

    Photosensitive Cells, Photosensitive Panels, Photovoltaic Cells, Photovoltaic Panels

  • Stone

    Basalt, Ecaussine, Granite, Marble, Porphyry, Sandstone, Travertine

    • Carried on a no compensation basis
  • Televisions, Monitors and Projectors
    • Carried on a no compensation basis
  • Tobacco

    Cheroots, Cigarettes, Cigarillos, Cigars

  • Video Game Consoles
    • Carried on a no compensation basis
  • Watches
    • No compensation for items valued over USD 350.00
  • Weapons and Ammunition

    Ammunition, Bombs, Firearms, Grenades, Guns, Imitation Firearms, Pistols, Projectiles, Replica Guns, Replica Weapons, Spring Pistols

  • Wood

    Briquettes, Laminate Flooring, Logs, Lumber, Timber, Tree Samples, Wood Pellets

    • Carried on a no compensation basis

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