Support hub

Collections

Explore essential guides on booking collections, rearranging, cut-off times, and more for a hassle-free shipping experience.

Drop Off Services

Discover a comprehensive list of popular topics encompassing our drop-off services and partner carriers at Parcel Monkey.

Delivery

Parcel Monkey's delivery services, including delivery times, tracking options, returns, and managing missed deliveries.

Pricing and Booking

Uncover answers to your inquiries about our booking process, quotes, pricing details, payment procedures, exclusive deals, protection cover, and more.

General Enquires

Navigate our general FAQ's to find solutions for account inquiries, identification concerns, refund processes, or report a problem.

Insurance

Unsure about insurance coverage for your parcel deliveries? Our insurance FAQ has the expert insights to help you understand your options, minimize risks, and ship with peace of mind.

Documents

Find out what documentation may be required to send your parcel and how to obtain your shipping label.

Customs

Common questions about sending packages internationally and what Customs procedures are required, charges, HS codes and more.

Packaging

Discover the packaging do's and dont's for each carrier.

Bulk Shipping

Explore how our bulk shipping tool works, empowering you to effortlessly book deliveries for multiple shipments at once.

UPS

Explore frequently asked questions regarding UPS services and how they work.