Frequently asked questions

Collections

• Will you collect my parcel?

• What is the cut off time for booking in a collection?

• How do I cancel my collection?

• Can I rearrange my collection?

• My parcel has not been collected, what can I do?

• Can I have multiple parcels collected?

• Do you offer weekend collections?

• Can you collect my parcel today?

• What time will my parcel be collected?

• Can I arrange for it to be collected from someone else?

Drop Off Services

• Where is my nearest drop off location?

• Do you have a drop off service?

Delivery

• Do you offer door to door delivery?

• How do I track my parcel delivery?

• What time will my item be delivered?

• How long will it take for my parcel to be delivered?

• My parcel is lost- what should I do now?

• What should I do if my parcel is late?

• What happens if my item arrives damaged?

• My item is being returned what do I need to do?

• Can my item be delivered on the weekend or Bank Holidays?

Pricing and Booking

• How do I get a quote?

• How much does it cost to send a parcel to...?

• What payment methods can I use to place an order?

• Why can I not get a quote for my destination?

• What is volumetric weight?

• I do not know the weight or dimensions of the parcel- can I still send it?

• Why are your prices so low?

• Can I add protection cover to my order?

• What can I send using your parcel delivery service and are there any restrictions?

• What are the size restrictions for sending my parcel?

• Are your services suitable to ship my eBay items?

General Enquires

• How do I report a problem?

• I have forgotten my password, can you help?

• Do Parcel Monkey have a contact phone number?

• Can I send to a PO Box address?

Documents

• Will my parcel be subject to customs charges?

• What documents are needed to ship outside of the EU?

• What documents do you need to attach for shipping within the EU?

• When will my label be available?

Packaging

• How should I package my parcel?

• Do you offer a packaging service?

• How is my parcel handled?