• Ship A Package
  • Tracking
  • Login
  • Sign up

Frequently asked questions

Try our shipping calculator

Get Quote

Get a Quote

lb
Need to book multiple shipments?

Refine your Quote

Help us improve the accuracy of your quote by giving us a little more information.

Need to book multiple shipments?
  1. Home
  2. FAQs
  3. Customs

Who has to pay the customs duty and how?

If you choose to ship your packages with Parcel Monkey they will be shipped DDU (Delivered Duty Unpaid) which means it is the responsibility of the recipient to pay any customs duty.

When shipping internationally, you must provide accurate contact details for the recipient so that customs officers can take payment of any customs duty owed and release the parcel for delivery. You should provide a local landline number and an accurate email address. Failure to do this can see the package being delayed or returned to the sender.

Customs will contact the recipient and set up the payment with them. Once paid the package can be released and put out for delivery. 

You should always attach your customs forms to the outside of the box, so customs officers can easily check the value of the contents and work out the customs duty. 

You can find further customs advice here. 

 

Still need help?
Ask a general question
  • Home
  • Ship A Package
  • Track A Package
  • Contact Us
  • FAQs
  • Preferences
  • Site Search
  • About Us
  • International Shipping
  • Domestic Shipping
  • Bulk Shipping
  • Couriers
  • International Parcel Delivery
  • Blog
  • Delivery Services
  • Retailer Returns
  • Selling Guides
  • How To Guides
  • Terms & Conditions
  • Acceptable Use Policy
  • Privacy policy
  • Cookie policy
  • Sitemap
  • Reviews
  • © Parcel Monkey 2023
AMEX MAESTRO MASTERCARD PAYPAL VISA

TrustPilot logo

  • australia
  • belgië
  • deutschland
  • españa
  • france
  • italia
  • nederland
  • united kingdom
  • united states
  • Basket
  • Home
  • Ship A Package
  • Track A Package
  • Login / Register
  • Orders
  • International Shipping
    • Africa

      • Shipping to Ghana
      • Shipping to Kenya
      • Shipping to Nigeria
      • Shipping to South Africa
      Africa
    • Asia

      • Shipping to China
      • Shipping to India
      • Shipping to Japan
      • Shipping to Singapore
      • Shipping to South Korea
      • Shipping to Taiwan
      Asia
    • Caribbean

      • Shipping to Dominican Republic
      • Shipping to Haiti
      • Shipping to Jamaica
      • Shipping to Trinidad and Tobago
      Caribbean
    • Europe

      • Shipping to France
      • Shipping to Germany
      • Shipping to Ireland
      • Shipping to Italy
      • Shipping to Netherlands
      • Shipping to Spain
      • Shipping to Switzerland
      • Shipping to United Kingdom
      Europe
    • Middle East

      • Shipping to Egypt
      • Shipping to Israel
      • Shipping to Jordan
      • Shipping to Lebanon
      • Shipping to United Arab Emirates
      Middle East
    • North America

      • Shipping to Canada
      • Shipping to Mexico
      North America
    • Oceania

      • Shipping to Australia
      • Shipping to New Zealand
      Oceania
    • South America

      • Shipping to Argentina
      • Shipping to Brazil
      • Shipping to Chile
      • Shipping to Colombia
      South America
    • All shipping destinations
  • Domestic Shipping
  • Delivery Services
    • Economy shipping
    • ePacket shipping
    • Expedited shipping
    • Flat rate shipping
    • Overnight shipping
    • Package drop off
    • Package pick up
    • Shipping Heavy Items and Large Packages
    • Shipping large boxes
    • Small package shipping
    • Standard shipping
    • US ground shipping
    • All shipping services
  • Couriers
    • Aramex
    • Asendia
    • Australia Post
    • BPost
    • Chronopost
    • Colissimo
    • DHL
    • DPD
    • FedEx
    • IPS
    • Parcelforce
    • Pitney Bowes
    • Purolator
    • TrakPak
    • UPS
    • USPS
    • All shipping companies
  • Blog
  • How To Guides
    • How to address mail to Australia
    • How to address mail to UK
    • How to attach customs documents
    • How to ship books
    • How to ship fishing rods
    • How to ship golf clubs
    • How to ship vinyl records
    • All shipping guides
  • About Us
  • Site Search
  • FAQs
  • Preferences