Frequently asked questions
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Will my package be subject to customs charges?
If you are shipping a package internationally, it could be subject to customs charges. The relevant customs teams in the destination country will set these charges based on the value of the goods you are sending.
We aim to make customs clearance simple by collecting all the relevant information in the booking process in order for your package to clear customs. You should attach customs documents to the outside of your box in a clear plastic wallet or envelope.
Can I pay the customs duty before I send my package?
All items sent via Parcel Monkey are DDU, which means the duty is unpaid. Any customs fees will need to be paid by the recipient. It is essential to provide local contact information so the recipient can be contacted by customs.
There are a number of factors that can affect the amount of customs duty owed on an item including:
Reason for export
Country of export
Country of import
Product material origin
Value of shipment
There is no way to avoid customs duties, customs officers will check all items entering the country and charges will be applied where necessary. If you simply put 'gift' on the customs invoice, this does not mean it will not attract duty as they will still check the value of what is in the box.
By giving a full breakdown of all the items in your package, including accurate values for each item and by providing correct contact details for the recipient, your package should clear customs with no issues. Providing incorrect or misleading customs information can result in additional costs, returned packages and delays.