Frequently asked questions
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What is DDU and what is DDP?
DDU means ‘Delivered Duty Unpaid’, so when your package arrives at its destination country, the receiver will be contacted by customs to pay any customs duty owed before it will be released. If customs are not able to make contact with the recipient, the package could be returned or delayed, which is why it is essential to provide correct contact information. DDP is (Delivered Duty Paid), which means the sender accepts all responsibility and costs associated with transporting the goods.
All packages shipped via Parcel Monkey are Delivered Duty Unpaid (DDU), which is much easier for the sender as each country we offer shipping to has different rules on what requires customs duty to be paid and how much. It is important therefore to declare the value of your items correctly and provide the correct contact details for the recipient, including telephone number and email address. This information should be provided to us during the booking process on the customs form, which should then be printed and attached to the outside of your box.
The most important thing about DDU is to make the recipient aware of customs charges which may be due. If you're an online retailer, you should explain how taxes and duties will be handled in your shipping policy and include information on customs fees on your product pages, checkout process and any confirmation emails or FAQs.
Please note that Delivered Duty Paid (DDP) is not something Parcel Monkey offer.
Find out if your package will be subject to customs charges.