Frequently asked questions
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Can I add protection cover to my order?
When you place an order via the Parcel Monkey marketplace, during the booking process you can add protection cover to your item. As long as your item is not prohibited, has been packaged properly and you follow our Claims Procedure, you will be protected should your item be lost or damaged.
Some of our services offer no protection cover, but others do and some even offer free cover up to a certain value. You can view this information when you get a price via our shipping calculator.
Please ensure that the item is not on the prohibited items list as this will make it void.
It is also vital to remember your package is going to be sent with global carriers, likely to be handled in various customs and airport departments so be sure to package the item correctly so it is well protected and cannot move around in the box.