Restricted & Prohibited Items
Before you ship your package, please take time to read our restricted and prohibited items list
What’s the difference between restricted and prohibited items?
🚫 Prohibited items
Items that are classed as prohibited should not be shipped under any circumstances. Generally, a prohibited item is something that is dangerous or illegal. Liquids are also prohibited and should not be shipped.
⚠️ Restricted items
Items that are classed as restricted, can be shipped, but will be carried on a no-compensation basis. This means the item is not eligible for protection cover so the shipper will not be able to make a claim in the event of loss or damage. Personal effects are classed as restricted.
Restricted and prohibited items list
The following list of items (and items similar in content or description) may not be accepted for carriage by our courier partners or may be carried on a no-compensation basis.
Alcohol, Beer, Champagne, Liqueurs, Spirits, Wine
Animal Food, Animal Treats, Cat Food, Dog Food, Fish Food, Pet Food, Pet Treats
Animal Byproducts, Animal Products, Bovine Semen, Fur Clothes, Fur and Skins, Furskins, Ivory, Leather
Prohibited for international shipments only
No compensation for items valued over $150.00
Deceased Animals, Human Ashes, Preserved Animals, Stuffed Animals, Taxidermized Animals
Refrigerators and Freezers, Tumble Dryers, Washing Machines
Prohibited for international shipments only
Carried on a no compensation basis
Bow and Arrows, Crossbow
Collages, Collectibles, Display Cases, Drawings, Engravings, Frames, Lithographs, Paintings, Prints, Replicas, Sculptures, Stamps, Statues, Works of Art
Carried on a no compensation basis
Amplifiers, Audio Components, Loudspeakers, Microphones, Speakers
Carried on a no compensation basis
Air Bags, Automotive Components, Boat Engines, Car Body Panels, Car Bumpers, Car Doors, Car Seats (excluding Child Seats), Fuel Tanks, Oil Tanks, Outboard Engines, Outboard Motors
Carried on a no compensation basis
Any Items Containing Batteries, Battery
Bicycles must be fully packaged.
Knives, Mechanical Cutting Blades
Animal Blood, Blood, Bodily Fluids, Bovine Semen, Human Blood, Medical Samples, Tissue Samples, Vaccines
CBD, Cannabidiol, Epidyolex
Apple IPhone, Mobile Phones
No compensation for items valued over $350.00
Carried on a no compensation basis
Charcoal is prohibited.
Apple IMac, Apple IPad, Apple Mac Desktop, Apple Powermac, Apple Watch, Computer Servers, Computers, Laptops, Tablets
Carried on a no compensation basis
Cosmetics, Make-up, Nail Polish, Nail Varnish, Toiletries
Prohibited for international shipments only
Antiperspirants, Body Spray, Deodorant Spray
Carried on a no compensation basis
Certificates, Contracts, Drivers Licences, Forms, Licences, Passports
No compensation for items valued over $15.00
Drones
Prohibited for international shipments only
E-Cigarettes, E-Liquids, Vape, Vape Pens
Explosive Materials, Explosives, Fireworks, Pyrotechnics
Prohibited for international shipments only
Carried on a no compensation basis
Freestanding Furniture, Un-boxed Furniture
Carried on a no compensation basis
Any Item With Glass Components, Glassware, Lenses, Mirrors
Carried on a no compensation basis
AirPods, Beats, Headphones, Wireless Headphones
Carried on a no compensation basis
Hoverboards
Creams, Fluids, Gels, Jelly, Mineral Water, Non-Alcoholic Beverages, Pastes, Vinegar, Water
Electro Magnets
Prohibited for international shipments only
Carried on a no compensation basis
Medical Machines, Medical Testing Equipment, Medical Testing Supplies, Needles, Syringes
Carried on a no compensation basis
Carried on a no compensation basis
Paint is prohibited
Aftershave, Cologne, Eau de Cologne, Perfume
Household Goods, Personal Items, Used Goods
Carried on a no compensation basis
Prohibited for international shipments only
No compensation for items valued over $150.00
Aerosol Containers, Boilers, Compressed Air, Compressed Gas, Compressed Gas Containers (Aluminium), Empty Gas Cylinders, Empty Pressure Cylinders, Pressurised Cylinders, Spray Cans
Ink Cartridge, Inkjet Cartridge, Toner Cartridge
Prohibited for international shipments only
Carried on a no compensation basis
Copy Machines, Facsimile Machines, Photocopiers, Printers
Prohibited for international shipments only
Carried on a no compensation basis
Sheet Metals, Sheet Plastics
Carried on a no compensation basis
Photosensitive Cells, Photosensitive Panels, Photovoltaic Cells, Photovoltaic Panels
Basalt, Ecaussine, Granite, Marble, Porphyry, Sandstone, Travertine
Carried on a no compensation basis
Carried on a no compensation basis
Cheroots, Cigarettes, Cigarillos, Cigars
Carried on a no compensation basis
No compensation for items valued over $350.00
Ammunition, Bombs, Firearms, Grenades, Guns, Imitation Firearms, Pistols, Projectiles, Replica Guns, Replica Weapons, Spring Pistols
Briquettes, Laminate Flooring, Logs, Lumber, Timber, Tree Samples, Wood Pellets
Carried on a no compensation basis
What items should not be sent by courier?
There are some items that should not be sent by mail or courier services. These items are classed as ‘prohibited’ and include goods that are dangerous, illegal, counterfeit, stolen or prohibited from transportation under federal or state law.
It’s the shipper’s responsibility to comply with import and export regulations and laws, so before you ship, you should ensure that your item is not prohibited from transportation, either in the origin or destination country.
There are also certain goods that require a license for transportation and these should not be shipped via any of our courier partners. This includes (but it is not limited to) cannabis, cannabis derived products, tobacco, tobacco derived products and alcohol.
All packages are subject to inspection and our courier partners reserve the right to refuse items that are prohibited from transportation.
For a full list of prohibited items, please check our restricted and prohibited items list.