Customer Reviews For International Collected
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Great
By Tomoko Adachi on 19/01/2019
It was amazingly fast to be turned to the receptor. And the price was reasonable too.
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Good service!
By Dawn M Rowell on 10/01/2019
Great service, but for one small hiccup, I had to call FEDEX to get the package picked up as the scheduled pickup didn't happen.
And my son had to pay an additional delivery fee to get the box, which I was led to believe was covered in the shipping and delivery fees I paid when I sent it out. Other than that, great service and fast delivery, will be using this again.
Thank you. -
By kae tsong then on 09/01/2019
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By Keith Richmond on 09/01/2019
Great service, very reasonable rates, tracked all the way, fast delivery. Will happily use again. Highly recommended.
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28 days took for single package
By hek mat on 09/01/2019
Poor service, customer service reply in few hours even showing online, then agent takes 48 hours or more to reply to your message only in inbox in their site and not on email, and it takes weeks to reach to understanding point of the shipment to pickup as their working days are 5 only, such a harsh experience I got with them, they only took the matter serious when I asked to cancel my order with deadline date. It took almost 28 days for single package to pickup and put on transit. Even the label and tracking number and confirmation were all provided messed up, I only know the FedEx number when consignee send me the label from destination.
Parcel Monkey replied on 15/01/2019
Hello, Hek Mat
I do apologise for the delay to your collection and that you are disappointed with the service provided. Please note that we do not directly handle the parcels or collections. If you would like to discuss this order further then please don't hesitate to contact us.
Kind regards,
Jack