Customer Reviews For Light Packet
-
Not Delivered
By Lucy on 13/05/2021
The tracking took forever to show any movement. When it did finally show up, about 2 months after I sent the package, it said the package was delivered 2 weeks ago. But it was never delivered. It never turned up. I would not use this service to send to Italy again. They are very unreliable.
Agent replied on 12/05/2021
Please note that our delivery partner has confirmed that the parcel was delivered to receiver Bec Reilly on 28th Apr.
-
Very poor service!
By Hemandra Kumar Hazareesing on 27/04/2021
Worst ever service! It has been over two and half months since shipment with expected delivery dates of 10-15 business days!
Unresponsive staff and still no visibility of whereabouts of my parcel.
I have today 04/28/21 received a reply after my above post (dating 2 days ) that my parcel has been lost, when i got a reply one day back (as below) that my parcel is at destination. Worst, although i did subscribe to an insurance of USD 350, Parcel Monkey is now advising that there is no cover since item is a gift!! Looks like a scam AND I WOULD NOT RECOMMEND ANYONE to use their service. I would believe that as a customer i was misled and their website ought to have flagged that there is no insurance compensation when gifts are concerned. i have checked again their website and confirm my averment.Agent replied on 26/04/2021
Regret for the issue causing to you and your customer. We have approached relevant team and they advised the parcel is in destination. Now waiting for the update from destination team as they are having heavy backlog so it's delaying for update.
-
By Alma Grace SAntander on 14/04/2021
taking too long to arrive
Agent replied on 14/04/2021
The parcel reached our facility on 13th Apr and the same processed and dispatched from USA.
-
Very reasonable from US to Non-EU.
By Joshua Benjamin York on 18/03/2021
This was fairly accurate however, Fedex first then Jersey Post (without any notification). I had to ask myself for an updated tracking number which is ok, but this should have been forwarded automatically. Further, the status of shipment is still pending even though the package was delivered, within the 2,5 weeks anticipated. I think with better communication from PM on what was happening throughout the customer experience would be very much better.
-
By Irene M Harrison on 07/03/2021
The price seemed too good to be true. I was nervous because of the reviews. However, my parcel arrived safe and sound.