Customer Reviews For Light Packet
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By keith caldwell on 14/10/2019
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By Brenda Nielson on 28/09/2019
My buyers are reporting that it takes longer than the actual estimated delivery time. Closer to 20-30 days.
Agent replied on 30/09/2019
Hi Brenda
the transit time does not include any time that is required for customs clearance. Once the buyer pays the import duties then the shipment is released and can be delivered. Unfortunately we cannot control that process.Parcel Monkey replied on 30/09/2019
Dear valued customer,
Thank you for rating our service,
We are sorry for any inconvenience caused, do check your Parcel Monkey account for updates.
Kind Regards,
PM Team -
By Tanya Branagan on 17/09/2019
It turned up smashed.
Parcel Monkey replied on 19/09/2019
Thank you for rating our service,
We are sorry for what happened to the parcel,
The concerned department will be in touch with you through your Parcel Monkey account in this regard.
Regards,
PM Team -
Lost Package, No help from Parcel Monkey
By David Kohler on 26/06/2019
My package appears to be lost. Parcel Monkey shows that it was delivered but the customer said he did not receive it. I have sent several messages to Parcel Monkey but they did not respond.
Agent replied on 05/07/2019
Hi David
As per tracking this is delivered
Monday, 6/3/2019 Exported
4:44 PM CHINA, CN Item(s) delivered 6/26/2019 12:33 PM -
By Verified Customer on 14/04/2019
Parcel Monkey replied on 15/04/2019
Hello,
Thank you for your review.
Please feel free to contact our support team if you have further questions.
Kind Regards
PM Team