Customer Reviews For Light Packet
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By Alan Teller on 05/04/2019
Excellent! Substantially less expensive than going through FedEx or DHL directly. Thank you!
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Unsuccessful delivery
By Alexander Habas on 17/04/2019
Just curious why my package was not delivered properly and now I am having my item returned to sender? I have been dealing with this for two months now I’m not sure that this is the best service to use my package got lost easily and I was told by others and by other reviews that people have lost their packages a lot because they don’t communicate with the other mail in services because they are third-party service
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DO. NOT. USE.
By Krista Heritage on 01/02/2019
Do. Not. Use. Ever. Just consider whatever you’re sending lost before you send it and save yourself the time, money and aggravation.
Agent replied on 04/02/2019
Hi Krista
Unfortunately sometimes parcels get lost in transit and we do our very best to locate these parcels so that they can get delivered.
We are still working on finding your parcel and will let you know as soon as we hear something from our overseas partner
Thank You -
By Aini Organix on 03/01/2019
There seems to be a lot of ambiguity as far as where your parcel is and when it will reach. It has been over 2 weeks and a package that was supposed to have arrived in 10-16 business days can not really even be accounted for. The furthest the tracking shows me is that it made it to Jersey but thats been about 13 days ago. I got a new tracking number saying its in the UK but that was a week ago and it hasnt moved since then. Its just weird. Customer service is telling me its now headed to its final destination in Canada but they cant tell me where it is or when it will reach or why the tracking doesnt reflect it. I wont be using this courier again.
Parcel Monkey replied on 28/01/2019
Hello Aini,
Thanks for your feedback.
We are very sorry to hear about your package not being delivered as arranged.
An investigation was raised with the delivery carrier.
Once again please accept our apologies for any inconvenience caused.
Kind regards
PM Team -
lost package
By steve porter on 10/12/2018
lost track of package. thought it was still at parcel monkeys site. was returned to me?
Parcel Monkey replied on 28/01/2019
Hi Steve,
Thanks for your feedback.
We are very sorry to hear about your package not being delivered as arranged.
An investigation was raised with the delivery carrier.
Once again please accept our apologies for any inconvenience caused.
Thank you
PM Team