Customer Reviews For Light Packet
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DO. NOT. USE.
By Krista Heritage on 01/02/2019
Do. Not. Use. Ever. Just consider whatever you’re sending lost before you send it and save yourself the time, money and aggravation.
Agent replied on 04/02/2019
Hi Krista
Unfortunately sometimes parcels get lost in transit and we do our very best to locate these parcels so that they can get delivered.
We are still working on finding your parcel and will let you know as soon as we hear something from our overseas partner
Thank You -
By Aini Organix on 03/01/2019
There seems to be a lot of ambiguity as far as where your parcel is and when it will reach. It has been over 2 weeks and a package that was supposed to have arrived in 10-16 business days can not really even be accounted for. The furthest the tracking shows me is that it made it to Jersey but thats been about 13 days ago. I got a new tracking number saying its in the UK but that was a week ago and it hasnt moved since then. Its just weird. Customer service is telling me its now headed to its final destination in Canada but they cant tell me where it is or when it will reach or why the tracking doesnt reflect it. I wont be using this courier again.
Parcel Monkey replied on 28/01/2019
Hello Aini,
Thanks for your feedback.
We are very sorry to hear about your package not being delivered as arranged.
An investigation was raised with the delivery carrier.
Once again please accept our apologies for any inconvenience caused.
Kind regards
PM Team -
lost package
By steve porter on 10/12/2018
lost track of package. thought it was still at parcel monkeys site. was returned to me?
Parcel Monkey replied on 28/01/2019
Hi Steve,
Thanks for your feedback.
We are very sorry to hear about your package not being delivered as arranged.
An investigation was raised with the delivery carrier.
Once again please accept our apologies for any inconvenience caused.
Thank you
PM Team -
Super Monkey
By Irmgard Throneberry on 06/12/2018
Everything went well without a hitch, will be using them again.
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By Zachary Maier on 27/11/2018
Easy to use, but we're a week past the promised delivery window with no tracking update makes it kind of disappointing.
Parcel Monkey replied on 28/01/2019
Hello,
Thanks for reviewing our services.
Kind regards
PM Team