Customer Reviews For Light Packet
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If speed doesn't matter, it's fine
By R Healy on 04/12/2020
The service is promoted as 10-16 days but it took 23. Makes it kinda hard to rely on this service for anything business- or deadline-related. I'd pay a higher price with someone else if speed matters to you.
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Definitely NOT cheaper! Use a real carrier!
By Jessica Couto on 10/11/2020
Even though I put return cargo, which means I should not pay additional taxes, Parcel Monkey charged me and additional amount for taxes! That's absurd!!! Could have gone with another company and just paid the $40 to ship with no additional fees and it would have been cheaper!!!
Parcel Monkey replied on 12/11/2020
Hello Jessica,
We are very to hear about your disappointment.
Please note that all the services we offer are delivery duty unpaid which means it is the recipient's responsibility to pay any customs charges, customs are a government agency and we do not have any jurisdiction over their process/action.
Regards,
Parcel Monkey Team -
This in Parcel-Donkey not PacelMonkey.
By Gilberto Vendramin on 04/09/2020
One month to send a parcel and no way to track the last mile. And I likely will loose the package. This in ParcelDonkey not PacelMonkey.
Never again.Parcel Monkey replied on 07/09/2020
Hi Gilberto,
Thank you for rating our service,
We apologize for any inconvenience caused,
Please check your PM account,
Regards,
PM Team -
By Alan Poure on 03/09/2020
Shipment PMSXBOFK sent 17/6 and should be delivered in 10 to 16 business days
past 3 months and still not delivered!
The customer service doesn't answer either!
I'll open dispute!Parcel Monkey replied on 07/09/2020
Hi Alan,
We apologize for any inconvenience caused,
Please keep an eye on your PM account for updates,
Regards,
PM Team -
By Veronica on 02/09/2020
Easy to use thank you