Customer Reviews For Light Packet
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Very pleased
By VooDooDoc on 21/09/2017
I'm very happy with this company and their commitment to customer service. The prices can not be matched.
The only complaint I would have is that I wish the tracking was more up to date for customers to see. Although I used USPS for shipment, the package originally gets picked up by FedEx. The driver will pick up the package from your home or office and from there it gets sent their Illinois location. Once scanned the customer doesn't receive further tracking information. I sent three separate packages and ultimately had to contact Parcell Monkey for the updated tracking information from USPS.
All in all I will continue to use this company for all of my out of country shipping needs.Agent replied on 31/05/2018
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!
Parcel Monkey replied on 11/10/2017
Hi VooDooDoc,
Thanks very much for your feedback. We've made some improvements to our tracking, so that when available, the location information is also displayed with the "in transit" event. We've managed to apply this to hundreds of thousands of historic tracking events for your and other customers shipments too, so if you check the tracking for your shipment, you'll hopefully see some new location information. We've got some more improvements to tracking coming soon too.
Hope this helps!
Neil