Customer Reviews For UPS® Ground
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Bad Customer Experience
By Harshit Varma on 22/07/2024
Customer service centers are always closed. Cancellations shall be processed via the website and customers shouldn't have to go to the service center when all the processes of booking the parcel are automated.
Parcel Monkey replied on 24/07/2024
Dear Harshit,
Thank you for your feedback. We apologize for any inconvenience you’ve experienced with our customer service centers and the refund process. We strive to respond to inquiries as quickly as possible, and refunds typically take 3-5 banking days to process after a review to ensure labels have not been used. We appreciate your understanding and patience.
Best regards,
The Parcel Monkey Team -
Best delivery solution
By Joe Dozi on 21/07/2024
Great service Very good prices, simple online process
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By Ivo Plicka on 20/07/2024
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Need auto updates!
By BP on 19/07/2024
Maybe I did something different, but of the many times I’ve used ParcelMonkey and UPS, this was the first time I didn’t receive updates by default. I had to log in, find the parcel, and track it. No auto updates at drop off, transit, nor delivery.
It takes too much time to do that manually on every parcel. -
By Jay Patel on 19/07/2024