Customer Reviews For UPS Worldwide Expedited®

UPS charges fraudulent fees Zero help with customs

By Michael G. on 01/02/2025

Package took 11 weeks to arrive. UPS did nothing to help with getting it through customs. UPS then claimed my package was overweight. When I provided proof that it wasn’t they immediately changed the issue now claiming my package was oversized. Luckily I again had proof as I had used their box. I purchased it from their UPS store. It had their logo and product number on it. In addition to that, the size they claimed the package was isn’t a valid size. You literally can’t buy a box in the size they were claiming. They eventually issued a refund for the fee but only because I had proof. Makes me wonder how many times do they charge these fees on innocent people. Won’t be using UPS anymore. If you do use them make sure to get a photo of the box size with a ruler as well as one with the weight displayed. It will be your only recourse if you’re charged these fees.

By Lucy on 31/01/2025

Excellent service this time. Got there in 3 Days. ????

By shahrokh zabihi on 31/01/2025

EXPEDITED WORLD WIDE SHIPPING??? NOT!!

By Carl Bugara on 30/01/2025

I shipped my package at 1:30 on a Friday afternoon.. I paid for worldwide expedited shipping which should have taken three or four days at the most to the Dominican Republic...
I kept tracking the package daily and once it reached Louisville KY..it sat there in the UPS warehouse for 4 days until I sent a complaint email to UPS questioning why it wasn't getting moved through the system ..
They were supposed to reply within 24 hours which they never did and finally the package a day and a half later started to move again..
I feel that they owe me some sort of refund or compensation for the fact that I paid a good amount of money for Expedited shipping and delivery.. and they didn't follow through..

By paul on 30/01/2025

You got me a great rate that I could not find on the UPS website. Thanks!!!