Customer Reviews For UPS Worldwide Expedited®
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DO NOT USE!!! CUSTOMS FEES MORE THAN SHIPPING FEE!!!
By Anonymous on 06/01/2025
I paid over $170 to ship a large package to my friend in the EU. I chose that shipping option because it was promised that it would be a one-time fee and that the recipient wouldn't have to pay anything. Once the package finally arrived in Britain, my friend was told that they would have to pay £179.50 in additional fees! For conversion, that's an extra $225 USD! It cost over $400 to ship a single package through using ParcelMonkey. I have used this service before with no issues, but I won't take this risk again. I do not recommend using this service!
Parcel Monkey replied on 21/01/2025
Thank you for your review. We’re very sorry to hear about the unexpected customs charges and the frustration it caused. While we always advise that customs fees may apply and this is highlighted in our Terms & Conditions, we understand how surprising and disappointing it can be to face additional charges on top of the shipping fee.
Unfortunately, customs duties and taxes are determined by the destination country and are beyond our control. We appreciate your feedback and will continue working to make this information clearer for our customers.
Thank you for sharing your experience.
Best regards,
The Parcel Monkey Team -
By Annika Paulsen on 03/01/2025
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By joel saint martin on 02/01/2025
Be careful when using this service as I got charge import tax and fees even if the package was supposed to be tax free. I had previously used this service with no difficulties. Communication with parcel monkey has been slow at best. Do some research before using UPS as it appears that it is a common issue
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The best service
By Anna Pavlova on 30/12/2024
I’m super satisfied with the service! Will definitely use it again many times in a future! Thank you so much
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Shipping cost
By Denise Diana Edelen on 30/12/2024
My package was brought to the ups and was weight and checked so not sure why there are additional cost. My package weight even less then I put on the description.
On top of that 109 dollars The person received the package was charged almost $100 as well eventhough it was a gift. So you telling me I paid almost $300 for a small 18lbs package that makes absolutely no sense. I am beyond shocked. And will never use this service again.