ASOS Returns

Want to return an item you have purchased from ASOS? Then check out the Returns Policy before shipping your item back. Returns Policies change all the time, so be sure to have a read before you ship! 

How can I return my package back to ASOS? 

You can return your item via UPS Post by using the label provided on your ASOS account or via UPS Ground by creating a label on the ASOS website and taking it to one of 47,000 locations or arranging a collection with the USPS. Returns are FREE if you use these methods and it is really simple to obtain a shipping label by following the steps on the ASOS site. Be sure to fill out the returns form included in your parcel before returning. 

Not sure which option is best for you? Here are some benefits of each; 

UPS Ground

• FREE
• Return through your local UPS Ground location in over 47,000 locations.
• Open 7 days a week, early until late.
• You can print a label from the carrier website by clicking the create return link on ASOS 
• Your return will be processed in approximately 10 working days.

USPS

• FREE
• Return through your local USPS post office in over 35,000 locations
• You'll find a pre-paid label on your returns note in your parcel
• Open 7 days a week, early until late
• Your return will be processed in approximately 10 working days 

ASOS US Returns Policy 

You can return any ASOS item for a refund, within 28 days of receiving your original order, including sale items. ASOS does not offer an exchange for orders from outside of the UK, so if you want a different size or color, return your unwanted item for a refund using the options listed above and place a new order.

Refunds will be issued via the original payment method you made the purchase with. Some items are restricted when it comes to returning them such as underwear, swimwear, pierced jewelry, cosmetics/ makeup or any items marked with a + next to the product name. Do not remove the original wrapping/ seal for hygiene reasons if you wish to return and get a refund. 

All goods will be inspected on return and are the responsibility of the customers until they reach ASOS so ensure it's packed up properly. Returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box.

Returning items from outside of the US

If you're returning from outside the US, it can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service you use. As an International customer, you can return your parcel using any postal service - please fill in the returns note and use the address label provided on the outside of the parcel. Some locations will require you to pay for the postage so why not try our shipping calculator?