ASOS Returns

Returning an item to ASOS is easy and in most cases FREE, however, you should always check your ASOS returns policy before shipping your item back, as returns policies can change.

At Parcel Monkey, we’re all about hassle-free shipping, so if you’re in the US and want to return an item to ASOS, we’ve put together this quick guide to ASOS returns from the US.

How to return to ASOS from the US 

If you’re based in the US, you can return items to ASOS within 45 days of receiving your original order. It’s easy to print your ASOS return label via the ASOS website and you have a choice of two return options: 

1. Return through USPS using one of the 35,000 post office locations nationwide.

2. Return through UPS Ground using one of the 47,000 locations nationwide.

ASOS returns in the US are FREE if you use these methods. Be sure to fill out the ASOS returns form included in your parcel before returning. 

Not sure which ASOS return option is best for you? Here are some benefits of each: 

UPS Ground

• FREE
• Return through your local UPS Ground location.
• Open 7 days a week, early until late.
• You can print a label from the carrier website by clicking the create return link on ASOS. 
• Your return will be processed in approximately 10 working days.

USPS

• FREE
• Return through your local USPS post office.
• You'll find a pre-paid label on your returns note in your parcel.
• Open 7 days a week, early until late.
• Your return will be processed in approximately 10 working days. 

ASOS US refund policy 

Here’s a quick summary of the ASOS refund policy for US customers:

• You can return any ASOS item (including sale items) for a full refund, within 28 days of receiving your original order.
• If you return your item between 29 and 45 days, you’ll receive an ASOS gift voucher for the amount equivalent to the price you paid for the item.
• ASOS does not offer an exchange for orders from outside of the UK, so if you want a different size or color, you’ll need to return your unwanted item for a refund and place a new order.
• Some items are restricted when it comes to returns, such as underwear, swimwear, pierced jewelry, cosmetics/makeup or any items marked with a + next to the product name. For hygiene reasons, do not remove the original wrapping/seal if you wish to return and get a refund. 
• All goods will be inspected on return and are the responsibility of the customer until they reach ASOS, so ensure it's packed properly with our packaging tips and advice.  
• Returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box.

Get full details on ASOS returns and refunds for US customers here

How long will my ASOS return take?

If you’re returning an item from within the US, ASOS returns can take up to 10 business days (excluding weekends and public holidays) to arrive at their warehouse. They will send you an email as soon as they receive your return in its original condition.

If you are returning more than one order or multiple items, refunds will be issued separately, so you should allow up to 24 hours for all returned items to be processed.

Refunds are automatically issued to the payment method used to place the original order. This typically takes 5-10 business days (excluding weekends and public holidays) dependant on your bank/card issuer.

ASOS returns from outside the US

If you're returning from outside the US, it can take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to the warehouse in the UK, depending on your location and which postal service you use.

As an International customer, you can return your parcel using any postal service - please fill in the ASOS returns form and use the address label provided on the outside of the parcel.

Are all ASOS returns free?

The majority of ASOS returns are free, but some locations will require you to pay for postage. You can find out which countries are eligible for free ASOS returns by visiting the ASOS website.

If you are required to pay postage, you can get the best price using Parcel Monkey’s shipping calculator. Parcel Monkey allows you to compare shipping prices from reputable carriers, such as DHL, Fedex, UPS and USPS, so you can be sure you’re getting the cheapest rate available.

We offer a range of discounted delivery options for both individuals and businesses. Whether you’re shipping within the US or shipping internationally, we’ll find the cheapest delivery option for you.

Get a cheap shipping quote now