ASOS Returns
Returning an item to ASOS is easy and in most cases FREE, however, you should always check your ASOS return policy before shipping your item back, as returns policies can change. At Parcel Monkey, we're all about hassle-free shipping, so if you're in the US and want to return an item to ASOS, we've put together this quick guide to ASOS returns from the US.
ASOS Returns US
How to return to ASOS from the US
If based in the US, customers can return items within 45 days of receiving their original order. Return labels can be printed via the ASOS website with two options available:
Return through USPS using one of 35,000 post office locations nationwide.
Return through UPS Ground using one of 47,000 locations nationwide.
Does ASOS have free returns?
ASOS returns in the US are FREE if you use one of the above methods. Customers must complete the ASOS returns form included in their parcel before returning.
Return option benefits
UPS Ground | USPS |
|---|---|
FREE | FREE |
Return through local UPS Ground location | Return through local USPS post office |
Print label from carrier website via ASOS create return link | Pre-paid label included on returns note in parcel |
Open 7 days a week, early until late | Open 7 days a week, early until late |
Return processed in approximately 10 working days | Return processed in approximately 10 working days |
ASOS US Refund Policy
Full refund available for any ASOS item (including sale items) within 28 days of receiving your original order.
Returns between 29-45 days receive an ASOS gift voucher equivalent to the purchase price.
No exchanges are offered; customers must return unwanted items and place new orders.
Restricted items include underwear, swimwear, pierced jewelry, cosmetics/makeup, or items marked with a + symbol. For hygiene reasons, do not remove the original wrapping/seal if you wish to return and get a refund.
All goods will be inspected on return and are the responsibility of the customer until they reach ASOS, so ensure it's packed properly.
Items must be returned in original condition and packaging with tags (e.g. shoes with the original box).
Full details are available on the ASOS returns & refunds page.
How long will my ASOS return take?
Returns from within the US can take up to 10 business days to reach the ASOS warehouse. An email confirmation is sent upon receipt of your return in original condition.
Multiple orders/items result in separate refund processing; allow up to 24 hours for all returns to be processed.
Refunds are automatically issued to your original payment method within 5-10 business days (excludes weekends/holidays), dependent on your bank/card issuer.
ASOS returns from outside the US
International returns take up to 21 working days to reach the UK warehouse (excluding weekends/holidays), depending on your location and the postal service used. Customers can use any postal service; you must complete the ASOS returns form and use the address label provided on the parcel exterior.
Are all ASOS returns free?
The majority of ASOS returns are free, but some locations will require you to pay for postage. Visit the ASOS website to confirm eligibility for free returns by country. For paid postage, use Parcel Monkey's shipping calculator to compare carriers (DHL, FedEx, UPS, USPS).