Neiman Marcus return policy

Neiman Marcus accepts returns of saleable merchandise for a refund or exchange if you are unhappy with your purchase. The key details are:

• Returns window: 30 days from receipt.

• Condition requirements: items must be unworn, undamaged and saleable, with original tags and packaging.

• Processing time: allow 10-14 days for processing a return once Neiman Marcus is in receipt of the returned items.

You can read the full policy at Neiman Marcus.

How to return goods to Neiman Marcus

Returning by mail

• Returns are free if received within 15 days of delivery.

• A return fee of $9.95 applies to clearance items and returns made after 15 days.

• Use your order number to initiate a return at returns.narvar.com/neimanmarcus/returns.

• A USPS return label is included; you can use any USPS Post Office.

• Obtain proof of postage - this is the returner's responsibility.

Return address

Sales Division

123 Customer Way

Irving, TX 75039

Store purchases may be returned to the originating store. Neiman Marcus stores cannot process returns for Bergdorf Goodman, Last Call or Horchow purchases.

Neiman Marcus Last Call return policy

• Returns are accepted within 30 days of receipt.

• Items are eligible for a refund or exchange if in a saleable condition - unworn, undamaged, with original tags and packaging.

• Non-returnable items: altered apparel, special orders, perishable or personalized items, and final sale merchandise.

• Start a return at returns.narvar.com/lastcall/returns.

• Read the full policy at Last Call.

Neiman Marcus international returns

For international returns, contact customer care to obtain a Return Merchandise Authorization (RMA) number. You can get in touch by phone, online chat or email, all of which are available on the Neiman Marcus website.

Cheap return shipping

Compare shipping prices using the Parcel Monkey shipping calculator.