Nordstrom & Nordstrom Rack provide full information about returns on their websites and you should always check this before returning any item as it is subject to change. You can check the Nordstrom Rack Returns Policy which slightly differs from Returns Policy of Nordstrom, as Nordstrom Rack is an outlet.
Nordstrom accepts returned items via mail or instore. If you have an account or an order number, you can start the returns process from your account. If you don't have an account or you're missing order information, you can print and use a blank returns form. You will be provided with a postage paid label enabling you to send the goods back free of charge. This free returns label should ensure that the package is returned and processed in 10-14 business days.
If you want to return directly to a store, take along the item with a receipt and the original payment method.
The time limit to return something to Nordstrom is unlimited, however, they reserve the right to handle returns on a “case by case basis” they do not have a set number of return days in place.
But be warned, if you abuse Nordstrom’s return policy to often you’ll probably end up getting banned.
Refunds are issued back to the original payment card, or alternatively a Nordstrom Gift Card. If there is no record of sale available, Nordstrom may ask for ID and a refund will be provided based on the current price. Please allow 14 days for refunds to be issued for items returned by mail. Shipping charges are non-refundable.
If you’re not satisfied with your purchase from Nordstrom Rack, you can return your eligible items by mail or to your nearest Nordstrom Rack store within 45 days of the original ship date. Send your item back with the shipping label that they provide and a fee of $5.95 will be deducted from the refunded amount to cover the shipping costs.
Items must be returned in their original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable and must not be worn, altered or damaged.
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