Zara Returns
Exchanges and returns at Zara.com are free of charge when using their return methods. Returns or exchanges must be made within 30 days of the shipping confirmation email, whilst Zara.com reserves the right to reject returns that are sent outside of the return period limit, or items which are not in the same condition in which they were received.
Zara Return Policy
Items returned to Zara must be returned in the original packaging where possible, and must be unused with tags attached. Zara.com reserves the right to reject returns that are not in the same condition in which they were received.
Some items have additional return conditions:
Swimwear: must include the hygiene sticker.
Underwear: cannot be exchanged or returned, with the exception of tops, bodysuits and vests from the Kids' section returned in their original packaging.
Accessories: must be returned in their full original packaging.
Fragrances: must be returned in their original sealed packaging.
Refunds are issued to the original payment method and can take up to 14 working days.
How to return items to Zara
To start a return, log in to your account at Zara.com and go to My Account > Orders and Returns, then request an exchange or return. If you don't have a Zara account, you can initiate a return using the returns link on your order confirmation email.
You will receive a printed return label with instructions. There are two return methods to choose from:
Home Return: apply the label to a sealed box and follow the printed instructions.
Drop-Off: apply the label and follow the directions on the label to your nearest drop-off point.
Remember to include your receipt as proof of purchase and return the item in the same condition in which it was received. In-store returns are also accepted with the original packaging and proof of purchase.
If you need to send your return with a courier, you can compare and book a service with Parcel Monkey using our shipping calculator.