Name: UPS® Ground Saver
Rating: 4.8 (429 reviews)

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4.8 stars from 429 reviews

By James Maund on 03/11/2025

My package was the declared weight and dimensions but I was charged another fee with no explanation. Not happy with the way you do business.
By Patricia Hernandez on 02/11/2025

Unfortunately, UPS lost this package, and I have not received any updates from Parcel Monkey’s insurance team. It’s been over two months since I filed the claim, and customer service has only responded that they will get back to me — but there’s been no resolution or further communication.
I’m quite surprised by the lack of follow-up, as I’ve had a positive experience in the past when a package was damaged — that issue was resolved promptly. I am not using Parcel Monkey anymore until this issue gets solved
By Atsushi Kobayashi on 31/10/2025

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