• Send a Parcel
  • Track a Parcel
  • International
  • Domestic
  • Login

Frequently asked questions

Try our shipping calculator

Where's your parcel going?

Get a Quote

lb

Refine your Quote

Help us improve the accuracy of your quote by giving us a little more information.

Searching

Please wait while we get you the best prices.

  1. Home
  2. Help & Support
  3. Collections

My parcel has not been collected, what can I do?

Should your package not be picked up, please contact our help centre, via the report a problem tool, where an agent who has sold the service via our website will be able to assist you in getting it picked up. 

The courier company will then reattempt the pick up on a date that is convenient for you. In some instances you might be able to drop off your package locally. We work with both domestic and international delivery companies and they will all be able to help you resolve any collection issue you are having. 

 

 

Still need help?
Ask a general question
  • Home
  • Send a Parcel
  • Track a Parcel
  • Help & Support
  • Preferences
  • About Us
  • International
  • Domestic
  • Popular Shipping Services
  • International Parcel Delivery
  • Our Blog
  • Terms & Conditions
  • Acceptable Use Policy
  • Privacy policy
  • Cookie policy
  • Hope for Children
  • © Parcel Monkey 2018

Facebook Twitter YouTube LinkedIn Google+

  • belgië
  • deutschland
  • españa
  • france
  • italia
  • nederland
  • united kingdom
  • united states
  • Basket: 0
  • Home
  • Send a Parcel
  • Track a Parcel
  • Register
  • Login
  • Orders
  • Help & Support
  • Preferences
  • About Us
  • Popular Shipping Services
  • International Parcel Delivery
  • Our Blog