Frequently asked questions
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Does Parcel Monkey have a phone number?
We don’t have a phone number, but there are plenty of quick and easy ways to contact our customer support team if you have an issue or a question.
The best way to get in touch is via Live Chat, which is open from 9 am to 9 pm EST (Eastern Time Zone) Monday to Friday. This is monitored by ‘real people’ (not bots) and allows you to get any answers you might need from our friendly support team. We’ll also be able to see your full message history so any member of the team will be able to check the status of your enquiry.
In addition to Live Chat, we have an email support system so you can leave us a message at any time regarding your package delivery. Every ticket is responded to within 4 hrs* by our customer service department. Simply log in to your account, (or sign up if you don't have one) click the three horizontal lines in the top right corner, go to My Account and then Inbox. Here you can start a conversation by clicking 'Talk To Us' and leave us a message.
Often we’ll need to contact the courier on your behalf and wait for a response, which is why Live Chat and email is the most efficient way of contacting us. Instead of sitting on hold while we investigate your enquiry, you can send a message and get on with your day. We’ll come back to you as soon as we have an update.
*Response times can be longer during peak periods and at weekends.