Return unwanted goods to Forever 21 easily by checking the Returns Policy. Be aware that retailers can change their returns policies so have a read before you ship your items back.
The Forever 21 Returns and Exchanges Policy applies to all purchases made through the website Forever21.com, the Forever 21 mobile applications. All Forever 21 purchases may only be returned to stores within the original country of purchase. Online purchases are valid for exchange, credit, or refund within 30 days. A return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores so be sure to send your items back within the 30 days if you are unhappy.
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable). There are some restrictions in place meaning food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged.
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited.
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When you make a purchase online from Forever 21, your package will include an order invoice, a returns form, customs documents for relevant destinations plus a returns label.
When completing the returns form, check off the items you wish to return and list the return reason code.
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031
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