Parcel Monkey is happy to help you find a reliable courier for all your shipping needs, but it is down to the sender to prepare the package before it is shipped.
Robust packaging is a vital part of the shipping process for both domestic and international deliveries, as couriers use vast networks and your package will be in transit with thousands of others going through airports, depots, and warehouses.
It is the sender’s responsibility to reduce the chance of damage in transit, so please follow our packaging advice to mitigate the risk of issues.
Please note, insufficient packaging can result in Parcel Monkey or the courier partner not being liable for loss or damage.
Don't think that just because your package is being shipped Next Day that you don't need any extra packaging. An extra few minutes wrapping and securing your item will save an hour or more sorting out a claim with the protection cover policy that often comes with a delivery order. A comprehensive Parcel Monkey packaging guide can be found here.
It’s highly important to attach shipping labels correctly, as they contain all the vital delivery information.
Follow these steps from global delivery experts, DHL, to ensure your package is labelled correctly.
For international shipments, a minimum of 3 copies of the customs documents should be affixed to the outside of the package alongside the label. They should be placed in a plastic wallet or envelope. If you do not have one of these you can attach an envelope marked as 'Customs' and attach this securely to the outside of the box. We have further customs advice available to ensure you can ship packages internationally with no problems.
Once your package has been prepared it is then time to weigh it. Do not weigh the contents before you package it, as by the time you have packed it the box will be bigger and could be heavier too. The couriers use the dimensional weight to work out the cost of shipping, so this is built into our shipping calculator, but it does rely on the sender providing the correct package details.
We have an extensive prohibited and restricted items list, which we have put together following the advice of our courier partners. When shipping overseas, you should also check the destinations lists, as some countries may have other restrictions.
If you want to learn more about how to then send your package we have some useful shipping advice.
Once you have packaged your items, choose a reliable courier service to ship with.
Some of our carriers have their own packaging restrictions in place and these should be adhered to when using any service from that carrier. Failure to comply could result in your package being returned, so please take note of the following carrier restrictions:
When sending items through TrakPak, customers are prohibited from shipping parcels packaged in plastic containers.