IKEA Returns Policy

IKEA state that if you are not totally satisfied with your IKEA purchase you can return it within 365 days, together with proof of purchase, for a full refund. Refunds will be made in the same form of payment originally used to make the purchase. 

If you choose to mail your IKEA item back to the nearest store it will be subject to IKEA’s Delivery Terms & Conditions and Return Policy so please allow 7-10 business day for them to process this once it has arrived back at the location. 

How to return a package to IKEA 

Before returning your item to IKEA, it is worth taking the time to review the IKEA Returns Policy as it can be subject to change at the retailer's discretion. 

You can return your item to any IKEA store with proof of purchase and ideally with the original packaging. Obviously many items sold by IKEA are large so may require a pickup, which they are able to arrange for you - but this option is not available in all areas so you will need to contact IKEA. There is a cost for this service depending on a number of factors so contact IKEA for a price and to schedule a pickup on this number 1-888-434-4532. It may work out to be more cost effective to schedule your own courier which you can do using the Parcel Monkey shipping calculator, at discounted rates - but obtain the returns delivery address information from IKEA first. 

Book a courier service for your IKEA return

Smaller items can be sent back via courier at your own expense, so again you may wish to arrange this with Parcel Monkey so you can compare the best courier services for returning your item back to IKEA. 

You can obtain a returns form from the IKEA website which you will need to include in the package you are returning along with proof of purchase, either a store receipt or order number in order to get a full refund. You will need a secure and sealed cardboard box and be sure to package it correctly so it arrives back to IKEA safely. IKEA state you can use any parcel service provider but they will not assume the transport costs so Ground or Economy shipping service would be the most effective to use, plus you can then track your package to delivery too. 

Address your package to IKEA Returns Department and the rest of the shipping address should be the address of your nearest IKEA location. Please note, you must complete the left portion of the IKEA Return Label including your name, address, ZIP code, Receipt or Order Number, and the reason for return.