Lulus Returns Policy
When returning goods to Lulus you should check the returns policy before you ship any items as the conditions can be subject to change. We have compiled some of the most important things you should know about returning items to Lulus including a brief overview of the Lulus Returns Policy and how to go about returning unwanted items to them.
Lulus Returns Policy
Lulus accept returns that are postmarked within 30 days of the delivery date but in order to return your item free of charge, you will need to have sent the item back postmarked after just 10 days, which is quite a short turnaround compared to other retailers.
Refunds are processed via the original payment method only - no alternate cards accepted. Original shipping fees are nonrefundable.
Returns must be sent back in their original condition - unworn and unwashed - and if this is not the case your return may be subject to refusal. Shoes must be returned in their original shoe box and placed inside an additional box for shipping transit.
Damage to the shoe box makes shoes ineligible for return. If received damaged, shoes will be shipped back and subject to additional shipping costs.
Final Sale items cannot be returned, refunded or exchanged and gift cards cannot be returned or refunded.
As an optional incentive, you can opt for Lulus Online Credit to receive an additional $5 credit versus a standard refund.
For full details, see the Lulus Returns and Exchange policy.
How to return items to Lulus
Initiate returns through your account: access "My Account", select "Track My Order", locate the order and follow the steps to generate a UPS or USPS shipping label.
Always obtain proof of postage and keep a copy of the tracking number.
You can also opt to book a courier service of your choice - available to book at cheap prices online with Parcel Monkey through our shipping calculator.
Lulus return address
Lulus.com Returns
2336 Park Ave
Chico, CA 95928
USA
Making a return from Alaska or Hawaii? Return your item using the postal service of your choice and include the order number along with your return.
Lulus.com are not responsible for missing, damaged, or lost packages in transit so select a tracked courier service and keep a copy of the shipping receipt.
For help preparing your parcel, see our packaging guidelines.
Lulus Refunds
Allow 3-5 business days for your return to be processed once it reaches the warehouse - another reason to use a tracked courier service. A confirmation email will be sent once your refund has been issued.