What is a courier partner?

Courier partners are the suppliers Parcel Monkey works with to provide low-cost shipping rates. They gain access to new customers through the global shipping platform while customers receive more affordable delivery services.

What they do

Courier partners provide the shipping services available on the marketplace and offer customer support after checkout. They resolve issues such as missing labels through your Parcel Monkey account. Since they have direct relationships with couriers, they handle requests quickly and efficiently.

What they should not do

Courier partners should not request additional payments outside the Parcel Monkey Marketplace. Customers should never communicate with them outside the marketplace or provide payment directly. If asked to do so, report it to support@parcelmonkey.com.

For claims, you may need to liaise with courier partners outside the marketplace. International packages ship DDU, so recipients may pay customs directly rather than through Parcel Monkey.