Customs documents are an essential part of shipping packages internationally. Parcel Monkey make collecting this important information easy as part of the booking process but it is the responsibility of the sender to then print and attach the Customs Documents along with the shipping label correctly to the box before it is picked up by the courier or dropped off at the Post Office.
We offer a full overview of how to complete the Customs Documents correctly before you get to the stage of printing.
Customs Documents are available to print off from your Parcel Monkey account, plus you will be sent an email with a link to download and print them off. It is best to print off 3 copies as during transit Customs Officers may remove a copy before the package is then sent on. Another good idea in case the Customs Documents come off in transit is to slip an extra copy inside of the package, so that in the unlikely scenario that they do come loose, there is that as a fallback.
Customs Documents must be securely fastened to the outside of your box. This is so Customs Officers can check what is being sent and the value of the goods to calculate how much duty may or may not be owed.
Failing to supply Customs Documents can mean that your package is delayed whilst the courier partner or courier tries to make contact with you to get a copy sent to them, or they may simply return the package to the shipper. When shipping overseas it is essential to provide the correct documents along with an accurate contact number for the recipient.