International Priority Mail Express

Frequently Asked Questions

• How do I complete my Customs Form?

  If you are new to shipping packages internationally, then completing Customs Documents can appear to be a complex issue. However, Parcel Monkey make this process nice and easy as we collect up all the relevant information about the packages in the booking process.

  We offer a full guide on how to complete the documents but the key bits of information you need to know are -

  • Be descriptive of all items inside the package. Don’t just write clothes, provide an overview of each individual item in the box such as the color of it and how many of the item there is eg. 1 x red t-shirt, 2 x pairs of blue socks.  

  • Provide an accurate value for each item. Customs will check and if you have undervalued an item to try and avoid fees, they will still charge the correct amount and potentially extra handling fees for mis-declared items

  • Print out and attach the Customs Documents to the outside of the package in a clear plastic wallet or envelope. Don't have one of these? Use a normal envelope and mark it is as 'Customs Documents' and fasten to the outside of the box. 

  Even if you list the item as a gift, this does not necessarily mean you will avoid any customs duty. The Customs Officers in the recipient destination will still look at the value of the goods, what the actual contents of the parcel are plus check over all the other factors that can initiate customs charges.

  In the booking process, you should ensure that all contact information is accurate so that Customs can contact the recipient to collect any duties owed. All Parcel Monkey shipments are shipped DDU, so it is the responsibility of the recipient to pay any duty. 

  Still need help?

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• Are your services suitable to ship my eBay items?

  Of course, this is one of the major reasons our customer base continually use our services as we provide you with a cost-effective a delivery price for your sold items in the US or internationally. 

  Need a courier company to collect the item from the seller? We can help you arrange a service from another address. 

  All we need to get you a great shipping price is the package details and delivery and we can have the eBay item sent for less using our cheaper rates.

  eBay lists just about anything for sale, including exercise equipment, vinyl records and much, much more. Even if you are new to eBay then you can follow our eBay selling guide to make a success of your eBay store. 

  If you are an eBay seller who sells a lot of items - try our bulk shipping tool so you can multiple shipping quotes quickly. 

  For more information about eBay services, read more here. 

  Still need help?

  Ask a general question Report an issue with an order

• How should I package my parcel?

  All packages should be packed well enough to be transported safely across long distances, potentially being passed through a range of vehicles and warehouses depending on which destination you are shipping to. Always check your items are not prohibited or restrcited too, 

  • Use a sturdy, heavy duty cardboard box to prevent any damage to the goods inside.

  • If the items inside are fragile, make sure they are wrapped separately. Fill any spaces in the box with polystyrene chips. 

  • Seal any openings of the box with layers of tape to ensure the box does not open.

  • Securely attach all shipping labels and customs documents provided by Parcel Monkey.

   

  If you have any further questions on packaging, read our guide and if you are still unsure feel free to ask our Live Chat team for advice. 

  Still need help?

  Ask a general question Report an issue with an order