Guidelines for Parcel Monkey Reviews

Parcel Monkey collect reviews for our parcel delivery services. As a marketplace, these reviews inform other consumers specifically about the delivery services we offer provided by our delivery service suppliers. 

If you wish to leave a review about the User Experience of using our website, our customer service team or for reasons not involving the delivery service you have booked via our global shipping marketplace, please do so on Trustpilot.  

1  When can you write a review?

1.1  You can write a review about Parcel Monkey if you have purchased a product or courier service from Parcel Monkey

1.2  You may only write about your own personal Delivery Service Experience. You are not permitted to write a review about somebody else's Delivery Service Experience, such as that of a family member or friend.

1.3  Your Delivery Service Experience with the Company must have occurred within the last 12 months. This means within 12 months from the date on which you write the review. You are free to write a review immediately after sign up or at any point up to 12 months after the delivery service ends.

1.4  To write a review on Parcel Monkey, you need a user profile and account. You may only have one user profile and account. This must be attached to a valid email address that we can use to contact you directly.

2  What should you write about?

2.1  Your review should be about your Delivery Service Experience.

2.2  Your review must reflect your own Delivery Service Experience from within the last 12 months. You are encouraged to be specific and factual, and include relevant points about your Delivery Service Experience, for example, the collection or Drop Off of your package, the tracking of your service and other aspects such as the delivery.  It is also acceptable to evaluate the purchased product's functionality and quality.

2.3  We welcome reviews about website layout and/or the user-friendliness of the website. We also would like to hear about your Customer Service experience- provided that your review also mentions your Delivery Service Experience. Please use our Trustpilot review site for these types of review and feedback.

2.4  If you have been offered an incentive by the Company to write a review, you should include information about this in your review. Incentives include the Company offering you a gift, reward, discount or advantage for writing a review about the Company on our Website.

3  When do we ask you to provide proof of your Delivery Service Experience, and what should you send us?

If we need to verify your review, we may contact you and ask for documentation that shows that you have had a Delivery Service Experience with the Company that you have reviewed. We, therefore, recommend that you keep such documentation for 12 months from the date of your review.

4  When can you edit your review?

You can update or edit your review at any time.

4.1  We do not censor, monitor or moderate Delivery Service reviews on our Website, either before or after reviews are published. We do, however, employ some safeguards:

• We run automatic checks for certain content that is not permitted in reviews, such as coarse language.

• We have integrated into the Website notification options in connection with each review. We can receive notifications from users that a review doesn't meet our guidelines.

• For reviews regarding user experience on our website or regarding customer service, we will contact the reviewer and refer them to our Trustpilot page in order to protect our delivery service reviews which inform other users about delivery services specifically.

4.2  You can be asked to change your review if it has been flagged for any of the following reasons;

• Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates our Guidelines or applicable laws

• Your review contains violent or coarse language or has a sexist or racist character

• The content of your review appears to be solely concerned with ethical, political and/or value-laden opinion, as opposed to a Service Experience

• Your review includes personal information about another individual, such as a person's name, address, phone number, email address, credit card information or any other information that could be used to track, identify, contact or impersonate someone

• Your review includes promotional references to other companies and websites that do not relate to your Delivery Service Experience

5  When do we remove your review?

As a general rule, we do not remove reviews from our Website. However, we reserve the right to remove reviews that we determine violate these Guidelines, our Terms & Conditions* and/or applicable laws or regulations, or reviews that are inappropriate for an online review community. Examples of when we may remove your review include, but are not limited to:

• We ask you to change your review and you don't do so within the specified timeframe.

• We ask you to send us documentation showing that you have had a Delivery Service Experience with the reviewed Company (in accordance with clause 3) and you don't provide sufficient documentation within the specified timeframe.

• Your review doesn't appear to be based on a genuine Delivery Service Experience (e.g. it is a fabricated review)

• Your review is about an imposed tax or a fine.

• Your review violates other people's or company's' rights, including intellectual property rights, rights of privacy/confidentiality and/or personality rights.

• Your review is of a marketing nature or has marketing purposes.

• You are or work for, a competitor to the Company you have reviewed.

• You are an employee of (or work for) the Company you have reviewed, you are or have previously been an owner of the Company, you are an executive of the Company or an immediate family member to the Company's owner.

• You have created multiple profiles to review the same Company multiple times.

• We need to delete your user profile (which means that by default, your review(s) attached to that profile will also be deleted)

6  Got questions, need more information or have feedback?

Our Website includes a Support Centre section which contains extensive information about our services and these Guidelines. Find it here: https://www.parcelmonkey.com/help

We welcome your questions and feedback about our services and these Guidelines. Please email us at [email protected]

7  Changes to these Guidelines

We may at any time and without notice make changes to these Guidelines. We will notify you of such changes via our Website. You agree that your continued use of the Website or our services after we have posted a new version of these Guidelines constitutes your acceptance of them.