1.1 You can write a review about Parcel Monkey if you have had a buying or service experience with us, which means that:
you have purchased a product or service from Parcel Monkey
you can otherwise document your use of Parcel Monkey's service, including via correspondence or other interaction with the Company.
(these are collectively referred to as "Service Experience" in the following.)
1.2 You may only write about your own personal Service Experience. You are not permitted to write a review about somebody else's Service Experience, such as that of a family member or friend.
1.3 Your Service Experience with the Company must have occurred within the last 12 months. This means within 12 months from the date on which you write the review. If you have signed up for an ongoing service, the Service Experience begins immediately upon sign up and continues until the service is no longer provided by the Company. You are free to write a review immediately after sign up or at any point up to 12 months after the service ends.
1.4 To write a review on Parcel Monkey, you need a user profile and account. You may only have one user profile and account. This must be attached to a valid email address that we can use to contact you directly.
2.1 Your review should be about your Service Experience.
2.2 Your review must reflect your own Service Experience from within the last 12 months. You are encouraged to be specific and factual, and include relevant points about your Service Experience, for example the customer service and other aspects such as the ordering process and delivery.
2.3 Please leave service reviews, and we welcome reviews about website layout. It is also acceptable to evaluate the purchased product's functionality and quality, and/or the user-friendliness of the website - provided that your review also mentions your Service Experience.
2.4 If you have been offered an incentive by the Company to write a review, you should include information about this in your review. Incentives include the Company offering you a gift, reward, discount or advantage for writing a review about the Company on our Website.
If we need to verify your review, we may contact you and ask for documentation that shows that you have had a Service Experience with the Company that you have reviewed. We therefore recommend that you keep such documentation for 12 months from the date of your review.
You can update or edit your review at any time.
4.1 We do not censor, monitor or moderate reviews on our Website, either before or after reviews are published. We do, however, employ two sets of safeguards:
We run automatic checks for certain content that is not permitted in reviews, such as coarse language.
We have integrated into the Website notification options in connection with each review. We can receive notifications from users that a review doesn't meet our guidelines.
4.2 You can be asked to change your review if it has been flagged for any of the following reasons;
Your review contains language that is accusatory and likely to be viewed as inflammatory, includes defamatory statements, or otherwise violates our Guidelines or applicable laws
Your review contains violent or coarse language, or has a sexist or racial character
The content of your review appears to be solely concerned with ethical, political and/or value-laden opinion, as opposed to a Service Experience
Your review includes personal information about another individual, such as a person's name, address, phone number, email address, credit card information or any other information that could be used to track, identify, contact or impersonate someone
Your review includes promotional references to other companies and websites that do not relate to your Service Experience
As a general rule, we do not remove reviews from our Website. However, we reserve the right to remove reviews that we determine violate these Guidelines, our Terms & Conditions* and/or applicable laws or regulations, or reviews that are inappropriate for an online review community. Examples of when we may remove your review include, but are not limited to:
We ask you to change your review and you don't do so within the specified timeframe.
We ask you to send us documentation showing that you have had a Service Experience with the reviewed Company (in accordance with clause 3) and you don't provide sufficient documentation within the specified timeframe.
Your review doesn't appear to be based on a genuine Service Experience (e.g. it is a fabricated review)
Your review is about an imposed tax or a fine.
Your review violates other people's or company's' rights, including intellectual property rights, rights of privacy/confidentiality and/or personality rights.
Your review is of a marketing nature or has marketing purposes.
You are, or work for, a competitor to the Company you have reviewed.
You are an employee of (or work for) the Company you have reviewed, you are or have previously been an owner of the Company, you are an executive of the Company, or an immediate family member to the Company's owner.
You have created multiple profiles to review the same Company multiple times.
We need to delete your user profile (which means that by default, your review(s) attached to that profile will also be deleted)
Our Website includes a Support Centre section which contains extensive information about our services and these Guidelines. Find it here: https://www.parcelmonkey.com/help
We welcome your questions and feedback about our services and these Guidelines. Please email us at: firstname.lastname@example.org
We may at any time and without notice make changes to these Guidelines. We will notify you about such changes via our Website. You agree that your continued use of the Website or our services after we have posted a new version of these Guidelines constitutes your acceptance of them.