DHL eCommerce Packet

Frequently Asked Questions

• How do I track my parcel delivery?

  You can track the package you have sent using the 'Track My Parcel' tab on the homepage of Parcel Monkey. The tracking number can be located from My Account > Orders and begins with PMS*****

  The tracking number can also be shared with the recipient so they too can follow the item until it is delivered by the courier. Simply enter the tracking number into the tool on our homepage and you can view the full details of your consignment. If you have any questions, please let us know by contacting the support team. 

  You can also track using the shipping label number and directly with the courier whose name is on the shipping label that you have chosen when you place an order. All of the Parcel Monkey courier services are tracked and if you haven't sent a package before, you can learn more here.

  Still need help?

  Ask a general question Report an issue with an order

• Do you offer cheap international shipping services?

  The internet has made the world a lot smaller, and so to ensure our customers can reach their customers, friends and family we have created a global shipping marketplace. This means you can send packages from anywhere, to anywhere for a great price with well known and trusted couriers.

  We provide not only great prices for sending a package overseas, we offer full tracking, protection cover and a choice of collected and drop off services. We have express and economy services, so there is something to match every time frame and budget. We work with many big name courier brands such as Aramex, USPS and DHL as well as our own hybrid services like USA Express International. 

  We recently added DHL eCommerce as a cost effective way to send your packages internationally for less. 

  Any customs documents that are required are provided during the booking process as well as any relevant shipping labels to make the process as simple as possible. 

  Some seasonal shippers use us once a year to send gifts to friends or family who may live elsewhere, whilst others use us more often to reach loved ones who are studying or working elsewhere.

  Discover more about our international shipping services here.

  Still need help?

  Ask a general question Report an issue with an order

• Can I send clothes via courier?

  Packages that contain clothing are booked in everyday via Parcel Monkey, as shippers look to save money on sending clothes all over the globe. Our shipping calculator will find you the best prices around with well known and trusted couriers, who provide a quality delivery experience.

  We help not only individuals but small online businesses too that are selling clothing online and ship to their customers all around the globe. Some even use our cheap international shipping for handling returns as well.

  Other customers are only shipping within one country and make the most of our affordable Domestic services whilst other people use us to send old clothes to friends or family who live overseas and choose a more economically priced courier such as DHL eCommerce. 

  Clothing is generally sent with no problems, but be sure to list all the items you are sending on any customs documents. Rather than just putting clothing on a customs form, if one is required for your package, you should for example list the package contents as ‘3 blue shirts’, rather than ‘men’s clothing’.

  Some countries also do not accept second hand clothing, so check before you ship that your package is okay to send with the relevant customs department. Also some customers send belongings altogether in a suitcase for example, so ensure no aerosols or liquids are sent.

  We offer further advice on shipping clothes here.

  Still need help?

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• Why do I have two shipping labels?

  Parcel Monkey can provide you with low cost domestic and international shipping services so that you can save money on sending your packages. 

  We work with a wide range of courier companies and delivery agents, who have different shipping methods and use different shipping labels. Some of these services are hybrid, such as DHL eCommerce, so you will have two shipping labels given to you when you book. Both of these labels must be attached to your package. 

  On one of the shipping labels will be a sorting depot address you may not recognise, this is where the package will be shipped to and then sorted. The other label will direct the package to the final delivery address, to the recipient. 

   

  Still need help?

  Ask a general question Report an issue with an order