DHL eCommerce Packet

Frequently Asked Questions

• How do I track my parcel delivery?

  You can track the package you have sent using the 'Track My Parcel' tab on the homepage of Parcel Monkey. The tracking number can be located from My Account > Orders and begins with PMS*****

  The tracking number can also be shared with the recipient so they too can follow the item until it is delivered by the courier. Simply enter the tracking number into the tool on our homepage and you can view the full details of your consignment. If you have any questions, please let us know by contacting the support team. 

  You can also track using the shipping label number and directly with the courier whose name is on the shipping label that you have chosen when you place an order. All of the Parcel Monkey courier services are tracked and if you haven't sent a package before, you can learn more here.

  Still need help?

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• Do you offer cheap international shipping services?

  The internet has made the world a lot smaller, and so to ensure our customers can reach their customers, friends and family we have created a global shipping marketplace. This means you can send packages from anywhere, to anywhere for a great price with well known and trusted couriers.

  We provide not only great prices for sending a package overseas, but we also offer full tracking, protection cover and a choice of collected and drop off services. We have express and economy services, so there is something to match every time frame and budget. We work with many big name courier brands such as FedEx, USPS and DHL. 

  We recently added DHL eCommerce as a cost-effective way to send your packages internationally for less, which is a tracked mail service for low value and non-urgent packages. 

  Any customs documents that are required are provided during the booking process as well as any relevant shipping labels to make the process as simple as possible. 

  Some seasonal shippers use us once a year to send gifts to friends or family who may live elsewhere, whilst others use us more often to reach loved ones who are studying or working elsewhere.

  Discover more about our international shipping services here.

  Still need help?

  Ask a general question Report an issue with an order

• Can I send clothes via courier?

  Packages that contain clothing are booked in every day via Parcel Monkey, as customers look to save money on sending clothes all over the globe. Our shipping calculator will find you the best prices around with well known and trusted couriers, who provide a quality delivery experience.

  We help not only individuals but small online businesses too that are selling clothing online and ship to their customers all around the globe. Some even use our cheap international shipping for handling returns as well.

  Other customers are only shipping within one country and make the most of our affordable Domestic services whilst other people use us to send old clothes to friends or family who live overseas and choose a more economically priced courier such as DHL eCommerce. 

  Packaging Clothes

  Clothing is generally sent with no problems especially if it is being sent inside a country but it is important that when shipping clothes they are packaged and labelled correctly. Suitcases are often used to send clothes in so make sure they are not overfilled and that any handles are taped down and can't open up during transit. Suitcases with wheels can also be troublesome for the courier systems and can be damaged by the automated sorting machines so we advise sending clothes in a box. 

  The other common problem is shipping labels coming off suitcases in transit which can mean a delay in delivery or the items being lost. You should double up any tape holding the shipping labels in place or add the details into a luggage tag if the suitcase has this. We also advice printing an extra label and putting in the suitcase or bag. Parcel Monkey or the courier partner will not be liable for loss or damage to incorrectly packaged items. Please take the time to package your box or suitcase correctly and read our packaging advice before shipping. 

  Customs and Prohibited Items

  Firstly before shipping clothes internationally, check used clothes are not prohibited. For instance, some islands in the Caribbean have restrictions on used clothing being shipped. Please note you should provide a local contact number for the recipient in case any Customs Duty is owed and needs to be paid by the recipient before the package can be delivered. 

  Be sure to list all the clothing items you are sending on any customs documents. Rather than just putting clothing on a customs form, if one is required for your package, you should, for example, list the package contents as ‘3 blue shirts’, rather than ‘men’s clothing’. This form should be attached to the outside of the package in a clear wallet or envelope marked 'Customs' and be securely attached so they do not come loose much like the shipping label. 

  No aerosols or liquids should be sent, nor food, batteries or anything flammable. Sending items like this will see your suitcase or box held and delayed, potentially even returned at the sender's expense. 

  We offer further advice on shipping clothes here. 

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• Why do I have two shipping labels?

  Parcel Monkey can provide you with low cost domestic and international shipping services so that you can save money when shipping your packages. Sometimes you may be provided with more than one label, and if so the instructions on the labels will inform you which is a customer copy and which needs to be attached to the outside of the package. 

  We work with a wide range of courier companies and delivery agents, who have different shipping methods and use different shipping labels. Some of these courier services are hybrid, such as TrakPak and so the label may have the sorting address where packages are sent to before being shipped internationally e.g Jamaica NY for DHL eCommerce. 

  If you have a label with two barcodes on please make sure both can be scanned by the couriers and all the addresses can be read. As we work with so many courier partners, there is some variation on shipping labels - some have two barcodes, some have a US address where the packages are sorted so if you have any questions please do contact us. 

  Learn more about what a courier service is.

  Still need help?

  Ask a general question Report an issue with an order