Customer Reviews For DHL eCommerce
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Its been 9 hours and I STILL haven't got a shipping label ! !
By Thomas Senator on 01/17/19
Its been 9 hours and I STILL haven't got a shipping label ! ! This IS TERRIBLE !! NOW A WEEK WENT BY AND IT IS STILL IN THE UNITED STATES !!!
Parcel Monkey replied on 01/15/19
Hello, Thomas,
We do apologise for the delay with your label. There was an error with the address which has now been amended. I can see your order is now in tranist. If you have any further questions then please do contact us.
Kind regards,
Jack -
By Sara Thornton on 01/15/19
Item has been in customs for 13 days. Parcel Monkey will help to resolve the issue. I will contact DHL myself and find out what the issue is with the shipment. A cookie cutter answer passing the problem onto another organization, does not resolve the issue.
Parcel Monkey replied on 01/15/19
Hello, Sara,
We are sorry to hear you have been disappointed with the service provided. Please note that customs is a governing agency and therefore we have no control over the clearance time.
Kind regards,
Jack -
Great!
By RYAN ELLIOTT on 01/08/19
Worked out perfectly. Way cheaper than any other mail service I found and it was fairly fast for international travel. I even sent it during high traffic season during the holidays.
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Misrouted Letter took 4 weeks from Fla to Germany!
By Matthias Reinhold on 01/08/19
It took 4 weeks! The tracking log indicates that it first went to Jamaica, NY, then took 2 weeks to Chicago, IL, from there another week to Germany.
Another package went directly from Jamaica, NY to Germany and only took 8 days.
They should give me a refund, because the package did not make it in time for Christmas and it was due to their misrouting
REPLY TO YOUR ANSWER:
YOU DID NOT DELIVERY WITHIN 16 BUSINESS DAYS! REMOVING 2ND STAR FOR LYING!Parcel Monkey replied on 01/08/19
Hello, Matthias,
We are sorry to hear that you are disappointed with the service provided, however, please note that the service you selected was 10-16 business days and therefor was delivered within the desginated timeframe. If you would like to discuss this further then please do contact us.
Kind regards,
Jack -
Great international parcel service for a reasonable price.
By christy sowell on 01/07/19
Package arrived timely and as expected for a reasonable price.