Customer Reviews For DHL eCommerce
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great service
By Peter Chen on 05/04/18
package delivered as promised, great service
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By Daniel Othon on 05/02/18
Parcel Monkey replied on 05/04/18
Hello, Daniel
I am truly sorry to hear that the courier has not been able to deliver your parcel. As soon as the courier has completed there search our support team will be in contact.
Kind regards,
Jack -
By Jakub on 05/02/18
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great rates, reliable service
By Peter Chen on 05/02/18
delivered as promised
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By First Time User on 05/01/18
My package took a month to get delivered, with 2 weeks of me and the recipient trying to go through the necessary steps to insure delivery. The package made it to it's destination with in the time quoted but was deemed undeliverable and no one could tell me why or how to make it deliverable for two weeks. I didn't know if the address was wrong, package was distroyed, or missing. It did finally get delivered but with out 2 weeks of persistence. I feel the package would have sat somewhere/nowhere until it found the trash.
I think the idea of Parcel Monkey is great but the execution was less then acceptable. I feel there is no system in place if a delivery is not successful on first attempt.Parcel Monkey replied on 05/01/18
Hi Ian,
Thank you for your feedback. The transit time is 11-22 working days for the service you have selected. The tracking information shows that the parcel has been delivered on time. Please contact our support team if you need more help.
Kind regards,
Parcel Monkey Team