Customer Reviews For DHL eCommerce
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SLOW SHIPPING
By Adrien on 05/27/20
It took two and half months to send a package from Seattle to England. My daughter, who was the intended recipient of the package is now back in Seattle, so this package is essentially lost to us.
Parcel Monkey replied on 05/28/20
Hi Adrien,
Thank you for your feedback. We are very sorry to hear you were unhappy with your experience with this order.
Unfortunately, as a result of new protocols and restrictions put in place due to the COVID-19 outbreak, all services are experiencing substantial delays. Warehouse operations have also been affected by these changes, and while they are still in operation, procedural changes have been enacted to allow for workers to practice safe social distancing, and some locations are working with a reduced staff. Unfortunately, this has resulted in longer processing times.
Please accept our apologies on behalf of the carrier for any inconvenience caused.
Kind regards,
Tasha -
By Fred Johnson on 05/27/20
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By Armando Friman on 05/23/20
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By Verified Customer on 05/14/20
Thank you!
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Terrible!
By Kevin Patel on 05/14/20
I sent my package 3 weeks ago and its still showing as in the USA when it should have been delivered in the UK
Parcel Monkey replied on 05/15/20
Thank you for rating our service,
We apologize for any inconvenience caused,
Please check your PM account for updates.
Regards,
PM Team