I sent two different packages using Parcel Monkey. 1st was heading from west coast US to Japan (FedEx) it $50 & 5-star experience :) However, this 2nd package I sent happens to be the worst experience as far as sending a parcel goes. Just under $50, heading west coast US to Poland via USPS (to New York) and then DHL took over. I was told 10-16 business days and it's just passed the 16th business day. Tracking says it's in New Jersey. I won't select DHL service again. I do not think this is Parcel Monkey's fault either & the USPS part was quick. I'm disappointed in the process for just this order. Next time I'll pay the extra $50 to have the order shipped to Poland via FedEx in less than a week.
Again, this isn't Parcel Monkey's fault. DHL seems to be really slow/unreliable. I just hope my friend gets their package before Christmas (I sent my parcel on Nov. 18) The tracking with DHL is terrible compared to FedEx. I suggest you pay extra for FedEx to deliver your parcels.
12/09/19CLEIDE AITKENDHL eCommerce
By CLEIDE AITKEN on 12/09/19
It was my first time to ship packages overseas using this method.
I did not know the package had arrived at the destination and was at "customs" until 3 weeks later.
I am happy that my package arrived at the destination at a affordable cost, however I wished that there was a way to track it all the way to when the consignee receives the package. This is the only complain I have. Thank you!
Efficient, on time and good price
By EricH on 12/05/19
12/05/19BARBARA FLAHERTYDHL eCommerce
By BARBARA FLAHERTY on 12/05/19
My package was delivered intact and delivered to her door ❤️