Customer Reviews For DHL eCommerce
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By Justin Babian on 01/31/20
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On-time
By A Chamberlain on 01/30/20
Safe, on-time delivery. Satisfactory price. Will use again for international destinations
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By Armen Kopoyan on 01/30/20
Service did not deliver as promised, it’s over 3 weeks later than expected
Parcel Monkey replied on 02/20/20
Hi Armen,
Thank you for your feedback regarding your experience with this order.
I can confirm your parcel was delivered on January 29. In this case, the shipment was delayed because it had been held up in Customs, which is out of our control and not included as part of the transit time for any shipment.
In the future, you may reach out to us with any issues so that we may contact the carrier right away to have them resolved.
Kind regards,
Tasha
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By Ana Criselda Ballesta on 01/29/20
My order is not yet received til now . It was sent last Oct 23 2019
Parcel Monkey replied on 04/02/20
Hi Ana,
Thank you for your feedback. We are very sorry to hear you were unhappy with your experience with this order.
Please remember that Parcel Monkey is a price comparison service, not a courier. We work with a network of different postal services and couriers to deliver your goods, but we have no control over their procedures and protocols.
Please accept our apologies on behalf of the courier for any inconvenience.
Kind regards,
Tasha
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By Pieter on 01/28/20
Delivered - and on time!