Customer Reviews For DHL eCommerce
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1 month from ohio to germany
By andy smith on 01/27/20
I am glad this package got to its destination, but I was worried. I sent it out on 12/21. on 12/24 it left NY. on 1/16 it was in NJ. I'm not sure why that took so long. Left NJ 1/17, DE on 1/21, delivered to the recipient on 1/22.
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Didn’t receive package
By so ra on 01/27/20
It’s been over 2 months and I haven’t received my package yet
Parcel Monkey replied on 02/18/20
Hi,
We are very sorry that you were not satisfied with your experience with this order.
However, I can confirm that your parcel was delivered on February 6.
If you have any questions, you may reach out through the message thread on this order.
Kind regards,
Tasha
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By Verified Customer on 01/24/20
All my past shipments were delivered without a problem with prompt scheduled delivery. Thank you very much
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double the estimated delivery
By Heather on 01/22/20
I shipped 2 packages with DHL saying 10-16 business days. It took 31 days to deliver. When I contacted customer service their response was basically oh well.
Parcel Monkey replied on 04/02/20
Hi Heather,
Thank you for your feedback. We are very sorry to hear you were not satisfied with your experience with this order.
In this case, the shipment was delayed because it had been held up in Customs, which is out of our control and not included as part of the transit time for any shipment.
Please note for future reference that you may reach out to us via the message thread for your order with any issues so that we may contact the courier on your behalf to resolve them for you.
Kind regards,
Tasha -
By Nicholas D Jordan on 01/18/20
This is more for Germany counterpart. The package got delivered on time. I like the tracking website. But the recipient couldn't find the door tag.