Customer Reviews For DHL eCommerce
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By Martin Beran on 01/04/20
It took over a month even it was declared as 10-14 days. But the service overall, tracking and shipping was easy and simple.
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By Jaciara Goncalves on 01/03/20
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By ABRAHAM BRACH on 12/19/19
vERY BAD NEVER ARRIVED
Parcel Monkey replied on 12/28/19
Thank you for rating our service,
I do understand your concern for the parcel,
Kindly keep an eye on your PM account for updates.
Regards,
PM Team -
By Ana Brown on 12/17/19
I wish the service was a lot quicker. I don't know why my package had to go west when it was headed east.
Parcel Monkey replied on 02/20/20
Hi Ana,
Thank you for your feedback regarding your experience with this order.
Please note the advertised transit time for this service is approximately 10 - 16 business days, which is an estimate and does not include weekends and holidays (this can vary based on local holidays observed in the transit countries). I can confirm this package was delivered on January 9--14 business days after USPS took possession of the parcel.
We do offer more direct services with faster shipping times and better tracking capabilities, but the service selected for this order employs the postal network, which has a longer transit time and experiences delays each year around the peak shipping season from November - January due to an increased volume of parcels mailed.
Kind regards,
Tasha
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By Richard Moore on 12/17/19
Sent package to Germany. Took 10 days but was 1/2 the price of USPS.