Customer Reviews For DHL eCommerce
-
By Anthony Mondello on 08/13/18
-
By Steve on 08/13/18
At the invitation to treat, it promise me that it will take 11 - 20 days to arrive to my place, but then it is already 31 days, my parcel hasn't arrived. First USPS already took almost 17 days from original parcel (San Jose) to Monkey Parcel New York office. Then my parcel is in Germany for almost 11 days without moving much. When can it arrive to Thailand? It is already 33 days. Asking Parcel Monkey, they kept silent. Failure to fulfil the promise.
Parcel Monkey replied on 09/29/18
Hello,
We are very sorry to hear about this incident.
Our management team is looking into this now.
Kind regards
PM Team -
By sondos gharib on 08/07/18
-
Not Dependable
By Andrea on 08/06/18
I have used this service about 3 times before, with no problem. This time the package was going from Denver to Ireland and took a little over 3 weeks in getting delivered. Bride received order 1 hour before wedding and was very disappointed. It literally took over a week from Denver to NJ to actually leave the country. I will not be using this service anymore. Fedex International is a bit more expensive but only takes 2-5 days to be delivered.
Parcel Monkey replied on 08/21/18
Hi Andrea,
We are very sorry to hear this, please kindly note that the transit time for this service is between 10-16 business days.
If there are anymore problems please contact our support team and they will be than happy to assist.
Thank you
PM Team -
Great service, better price than anyone else
By Susan H. on 08/04/18
This was so much less expensive than USPS or UPS and got there even more quickly than they had promised. We will definitely use them again.