Customer Reviews For DHL eCommerce
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long time
By paula duncan on 06/17/18
it just took a long time to get my package to where it needed to be
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By Richard Orlando on 06/14/18
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poor service
By frances Knight on 06/12/18
poor despite asking questions no answers a week later,
have customs charges as it has been all over the place despite me clearly marking returns
i know all about customs charges i also know we dont pay customs charges when an item is being returned to the original sender of itemParcel Monkey replied on 06/12/18
Hello Frances,
We are very sorry to hear this.
Customs are an authority who control what is shipped in and out of a country. They ensure no illegal or prohibited goods get through and also ensure the government they represent receive the correct tax and duty owed on goods that are liable for charges. These taxes and duty charges are known as Customs fees.
Each country has a different set of rules regarding Customs. All customs fees are chargeable by and payable to the local customs authority, so the recipient will need to pay for these if required.
Kind regards
PM Team -
By Richard Orlando on 06/08/18
I have shipped a number of packages to quite a few different countries and all have been received within the time frames stated - I am very satisfied
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Terrible service!!!
By Verified Customer on 06/08/18
It has been well over a month since I mailed a package via ParcelMonkey. My package hasn't been delivered and I can't track the package. They keep saying we will give you an update. I haven't received any update from them. I know I will not receive any update from them. The package is obviously lost. They should refund my money back. But, I can't even file a claim. They don't even allow me to file a claim. Awful service. First time I am using it. I will never use it again!!!
Parcel Monkey replied on 06/12/18
Hello,
We are very sorry to hear about your parcel not being delivered as arranged.
Our support team will be in touch directly with more information, please keep an eye on your PM account.
Apologies again for any inconvenience caused by this.
Kind regards
PM Team