Customer Reviews For DHL eCommerce
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You get what you pay for
By Roger Carter on 11/07/18
Very nice price but slow service. It took 2 weeks to leave the United States then only 5 more days to be delivered in Germany.
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Your service needs improvement.
By ellis ramirez on 10/28/18
Packaging delivery is more than two weeks overdue and counting.
Parcel Monkey replied on 11/02/18
Hello Ellis,
We are very sorry to hear this.
Our support team is looking into this at the moment, they will be in touch with updates shortly.
Thank you
PM TEAM -
By Verified Customer on 10/19/18
seems to have worked without issues
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By Aleksandra on 10/19/18
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Very Poor Service from a Reputable Courier
By Megan on 09/20/18
My parcel was held at customs for a about a week and then it wasn't delivered for an additional week after 2 failed delivery attepts. I chose DHL because I have never had these types of delays before. I checked late last night and it's delivered. Great. But the recepient doesn't have it. She calls to the depot and they tell her it was delivered to and signed for by someone else and she doesn't know this person. So now my wedding invitations and my sister in law's bridesmaid dress are nowhere to be found and my wedding is in 6 weeks. This is the absolute worst service I have had from such a reputable courier.
Parcel Monkey replied on 09/26/18
Hi Megan,
We are very sorry to hear this.
To try and rectify this as quickly as possible we have contacted the couriers directly and requested an immediate investigation into the shipment, our support team will be in touch with updates soon.
Kind regards
PM Team