Customer Reviews For DHL Express Worldwide Drop Off

By Melissa Marchant on 01/17/21

exceptional speed and care with package

SCAM they charged me 31 lbs overweight without any justification whereas technically impossible

By MICHAEL DUPRE on 01/17/21

I have always sent the same boxes with the same quantities for months. My boxes were always between 58 and 60lbs.
I sent 3 boxes. I paid shipping according to this weight. But 15 days after the delivery, I was charged between $55 & $73 extra fees by box without any explanations!
I asked for a justification, I was told my boxes were 91lbs!! Impossible to fit this weight in these boxes.
This is an abuse because they said it was laser measuring without any pictures or justifications. I sent them all the informations to prove than these boxes can't physically be 90lbs extra... Still waiting for my money back.
Be careful because they charge you what they want without any justifications. They just said the courrier charged us. They don't have any kind of control and just accept what the courier invoices them... Be careful to not be ripped of the same way... Now they asked for pictures of the boxes on a scale... Who take a picture of all the boxes they send??

Great Service

By Kelly J. on 01/17/21

DHL got the package there quickly and in great condition! They checked the contents of the package at drop off to verify everything was safe to ship, were very professional and friendly.

By Scott Stevens on 01/17/21

By Mohammad Abed on 01/17/21