No where close to estimated delivery time. no tracking. Poor customer service.
Agent replied on 05/05/21
Please be informed you that the parcel delivered with in 14 business days as agreed. Kindly let us know if any further issue.
05/01/21Maria KhanEU Parcel Drop Off
Not real estimate time
By Maria Khan on 05/01/21
4-14 business days? Not true! I used this service 2 times: first package to UK was delivered after 20 days, and second package to Cyprus almost 30 days on the way and still not delivered!
Agent replied on 05/03/21
Please be informed you that the parcel delivered within the 14 business days (not include Saturday & Sunday) as agreed while booking. Kindly lets us know if any additional information needed.
04/28/21Agnes BEU Parcel Drop Off
DO NOT USE THIS SERVICE
By Agnes B on 04/28/21
I shipped a package to Poland on 3/2/21, price was about $100 cheaper than regular carrier, quote said 10-14 business days delivery. This service is a third party courier, package goes via Fedex to their hub in NJ, then via Jersey Post to UK and then is distributed from there via post office. My package was delivered on 4/26, brexit delays and customs complications are partly to blame for these delays. I would have gladly paid more to ship via known carrier where you can track the package every step of the way instead of having to message someone for location info. I will never use this service, I shipped very expensive parts and needed them delivered fast so this was definitely not the service for me. My other package shipped a couple days before this one is still stuck somewhere in UK being quarantined without knowing exact location or delivery estimate, also expensive parts and I don't even know if I will receive it!
Agent replied on 04/28/21
Regret for the delay. As we already communicated it was delayed due to customs clearance in destination and we dont have control over them.
We will take note and do better further.
04/27/21PMSEU Parcel Drop Off
Save yourself. Pay more for better service.
By PMS on 04/27/21
Over a month and nothing....
Agent replied on 04/27/21
Apologies for the inconvenience caused. Please note that the bag is currently on hold as this destination due to high volume. We have approached delivery partner to move asap once it is cleared customs.
04/26/21KaterinaEU Parcel Drop Off
By Katerina on 04/26/21
Carrier lost the package; even though insurance is purchased with the shipping no claim is allowed - no refund.
Agent replied on 04/26/21
Regret for the issue. We will check with relevant party and get back to you.
Also not that if the booking was not insured/insured for Personal/gift items then it would not able to fall under claim process. Here is the Faq.