Customer Reviews For EU Parcel
-
By Marcel Nothdurft on 05/22/19
-
By Farhad Muhammad on 05/21/19
-
Parcel arrived completely damaged, no refund
By Irina on 05/21/19
My package got delivered (USA -> Germany), but was completely destroyed/torn apart, the German DHL repackaged it, but items were already missing. After receiving the parcel, I instantly reported the problem to ParcelMonkeys with pictures of the parcel, because also the insured/declared present for my sister was missing. After many massages no consensus found. I then opened a Paypal case and won. This wont compensate everything that got lost, but I can buy my sister a new present (even though its 2 months later now). I was very unhappy with how I was treated, they even suggested that many customers would be liars about items missing. I sent pictures of my parcel, you could clearly see that because of the treatment of it, it was torn apart.
Agent replied on 05/21/19
Hi Irina
As we had discussed we did offer to settle this with you at the value that you declared for insurance which was 49.99. You are now saying the parcel is worth more after it was shipped and you can't do that.
Our offer to pay out the declared value still stands if you can get back to us we can resolve this issue
Thank You -
Exceptional service but dont pack fragiles!
By Madi on 05/21/19
The boxes arrived in a timely manner, however they were quite damaged and torn up. Luckily I put everything inside the box in a trash bag otherwise I probably would have lost a few items. It's a good deal for the amount of stuff I was sending but I learned to never pack fragile stuff in there.
-
Great Courier Service
By EWinNC on 05/19/19
Trakpak was an excellent courier service. It was easy to leave our pkg. at a local pick up and they delivered the pkg. in a very good time period from the U.S. to Germany. I would recommend Trakpak highly.