Customer Reviews For EU Parcel
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By Catherine on 01/10/19
The parcel took more than 1 month to arrive (estimated delivery 4-14 days) and couldn't be tracked from the Parcel Monkey website. It was held up at port of departure for taxes and duties but no notification of this was sent and when I contacted customer service I was told taxes and duties weren't owed so then they had to work to release the parcel. Once it arrived in destination country it couldn't be tracked from the courier website and so my only updates were from customer service.
Parcel Monkey replied on 01/28/19
Hi Catherine,
Thank you for your feedback.
Kind Regards
PM Team -
By Catherine on 01/10/19
The parcel took exactly 1 month to arrive (estimated delivery was 4-14 days) and it couldn't be tracked from the Parcel Monkey website.
Parcel Monkey replied on 01/28/19
Hi,
Thank you for your feedback.
Kind regards
PM Team -
By Anna Roma on 01/08/19
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By John Lawson on 01/04/19
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very very poor service
By deanna underberg on 01/04/19
my package was supposed to go to germany and went to new jersey
Parcel Monkey replied on 01/28/19
Hello,
Thank you for your feedback.
As per checking the parcel has been successfully delivered on 17th of January.
Please feel free to contact our support team if there are anymore issues and they will be more than happy to assist.
Thank you
PM Team