Customer Reviews For EU Parcel

By Charles l Robbs on 02/09/22

Although there were issues with customs in Germany, you were very responsive to my questions and the package was delivered.

By Gulsari Byrkit on 01/31/22

By Williams Flores Hernandez on 01/27/22

By Heather Plumb on 01/24/22

Extremely slow and finally lost parcel, terrible customer service

By Marie Froemmrich on 01/20/22

First of all, the delivery time was supposed to be 4 - 14 days. It ended up being over three weeks instead. When the parcel finally arrived, we paid customs, they arrived to deliver, we buzzed them into the building, they didn’t come upstairs (??) but instead left a note in our postbox that no one was in. We went to the place to collect the parcel (which was there for collection until 26th Jan) and the person there said it wasn’t there and we needed to ring customer service. Have tried twice - waited on the phone 2.5 hours in total, no reply. This isn’t the first time this has happened with postnord. Extremely frustrating. Similarly, customer service from parcel monkey waves all responsibility. Their messages were riddled with spelling and grammatical mistakes and they literally said " in fact we have nothing to do with this".