Customer Reviews For EU Parcel
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By Leisa Knych on 10/22/21
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Scam
By Lexi Alexander on 10/20/21
This is the second time they're lying about delivery attempts and now I have to spend hours tracking this package down somewhere in Germany. We have cameras installed and know nobody has tried to deliver anything. I have no clue which company is supposed to deliver in Germany, so this is a real task with hours spend on the phone trying to figure out where my brother needs to go to pick this package up before they send it back. This is unacceptable, I will not use this service again and I will post the appropriate reviews elsewhere where people can see them.
Agent replied on 10/20/21
Unsuccessful Delivery Attempt
As the carrier was not able to contact the receiver, inform them to contact local post with the EMS ref# CA001044192JE or else it will be return to sender.
https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html?piececode=CA001044192JE -
US to UK shipping
By Kris Jarrett on 10/18/21
Good value for the money.
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Slower and not as reliable anymore
By Alexander on 10/17/21
This service used to be great but the speed of how long it takes to get a package to someone in Europe from the US has decreased 70% compared to last year (not necessarily Parcel Monkey's fault and instead part of the current global logistic issue...but you should know). On this particular package I'm reviewing here all kinds of things went wrong. The courier company kept reporting "Delivery Attempt Failed" but in reality nobody attempted to deliver anything or left a note to pick the package up. We had to track it down on our own and by sheer luck my brother managed to pick it up at a DHL station one day before they were going to send it back.
Agent replied on 10/18/21
Regret for the issue. We have already informed receiver but they were unable to contact.
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By BRIGITA GIVENS on 10/12/21